Reviews for Dunkin' in Fairfax, VA

They are selling the donuts that already mouldy. I almost finish one of the vanilla creme and then found mould under the icing.

At 5:30am I was unsure what I needed from here. Just knew I needed a pick me up. Ahmad was more than helpful deciding a drink... for me based off of what I expressed to him what I was looking for. Read more

Horrible manager by the name of Lee, I asked for light ice and she slammed the counter three separate times and gave me a nasty... attitude. Other customers saw this and proceeded to tell me ?I saw that?. In the end she ignored my light ice request and on topof that did not fill the cups all the way to the top and added whipped cream NOT sweet cold foam. This is unacceptable. She sawme holding one drink that was already made and accused me of getting an extra drink, but when she saw that my order in fact had4 drinks she backed off. I had another issue a few months ago where she gave me BURNED hashbrowns that weren?t even edible asthey were hard as a rock. She told me to come back for a new set of hashbrowns but I didn?t because it was not worth it at thatpoint. I never complain because I know the fast food business is tough, but this experience made me realize I will never becoming to this location ever again. It is sad that Dunkin is allowing the same manager with this number of terrible reviews tocontinue working here. It absolutely makes no sense. I saw another review with a photo of this manager from a few months ago andwith the exact same complaint about the half-filled drinks. So it?s clear she does this on purpose. It looks like she still hasnot learned how to be a proper manager, so it truly baffles me that she is still employed here. As someone who works in customerservice myself, I know this is not the way to treat paying customers. In fact, this is how you LOSE business. Read more

Waited out side for curbside pickup for 15 min for the staff to bring out my order. The store was empty. I could see my order... was sitting on the rack. I was on a work call so I wanted for the call to get done and then pickup my order from inside.Everything was cold Read more

This store is pretty close to my home, and I like to go there frequently especially during the weekends for breakfast. This lady... is so bad and treat customers in a tough bad ways and attitude l. She is not friendly, polite and respectful with the customers.Yell at us not only one, she always does that!!! Read more

For the second time, my coffee is half full. I don't know how many times I can bring this up. Negative 5 stars for coffee, and 5... stars for the donut. Read more

Not so sure this lady is a Manager or not. However, she has a bad attitude and unprofessional customer service. I have been... visiting this store multiple times and I love the staff and the former Manager. The former Manager always welcome us with a bigsmile and care our order. This lady is not! Too bad, this is the only store in Chantilly and we have to come here. Read more

Come early in the morning, the coffee is made perfectly, the service is excellent, you will not be disappointed!!