Reviews for Cold Stone Creamery in Fairfax, VA
I went with my friends and we got a few different flavors. The ice cream was not very good. All of the flavors and textures... tasted off or bad. The Oreo flavor was especially unpalatable. Overall, pretty disappointed in the ice cream. Read more
One of the worst time I ate Cold Stone....service was bad...staff has an attitude....and they didn't even mix the 2 items... together.......and didn't mix the toping at all....just dumped on the top.......send them home 070922 ...staff were nice ...icecream was not Read more
Food was never delivered to me, it is impossible to reach the Fair Oaks Mall location because the store does not have a working... phone for customer service. I am beyond upset and expect a refund for the incomplete order. Someone should really pay the phonebill? Read more
Terrible customer service and filthy. The girl helping us seemed incredibly annoyed and barely spoke 2 words. It was an absolute... mess in there. Spoons, napkins, food all over the floor and behind the counter was a whole different story. Our ice cream tastedlike flavors that shouldn?t have been there I?m guess bc it wasn?t properly cleaned. Read more
All employees (with the exception of one) were either not wearing their masks (mask not covering mouth or nose, fully pushed... under their chin while they prepared food) or improperly wearing their masks (only covering the mouth). I kindly asked if theywould wear masks while preparing our family?s desserts, it wasn?t done. I finally asked for my dessert to be remade by the oneemployee following proper food prep regulations, I?m grateful for her kindness and dedication to following protocol wheneveryone else wouldn?t. We choose to help support your business. I would expect your employees to be diligent in maintainingproper hygiene right now that is expected. Our ICUs are full. So many are sick. Mask wearing for those preparing food is asimple mandate. It?s time to teach your employees to do their part. Read more
The girl who took our order and gave us our ice cream seemed annoyed by the 3 small cups we ordered. We ended up waiting quite a... bit for checkout as well, not due to under-staffing but to what appeared to be the teenagers behind the counter barely working.The guy who checked us out also had his nose out of his mask. We will not return but hope they will pay people more to work hereand staff managers more regularly. This may solve the problem. Read more
it is very cold outside and it is wrong season for ice creams. Cold stone ice creame is good at any weather. a they are very... expensive but people eat it. Their ice creams are the best. Read more
No varieties and they don?t have good ice creams. Don?t waste your money.