Reviews for Chipotle Mexican Grill in Englewood, OH
The atmosphere was good. Admittedly the folks met while waiting in line were the best. Friendly customers and polite and... courteous staff. They were out of cheese and rather than post a quick sign were announcing it every 3 minutes for any newadditions to the line up. The only reason they did not get all 5 stars though is because they garlic steak was dry and nearlyevery slice of it in my bowl had a bunch of fat. That's a no go for me. Also the dining area was very clean and they had plentyof seating available. Now the register area could have used a good wipe down at least once or twice during my time in line asnearly every bag prepped was being sat right into some spilled pico de Gallo and lettuce and then slid across to the customer.The self service area was fully stocked do it was simple enough to utilize a couple napkins to be sure to go bag was wiped cleanbefore being placed in the car. Read more
Slow service, they barely give you any meat or guacamole. Stingy with rice and beans also. The new garlic steak was full of... fat. Read more
What?s wrong with people working here, is this chipotle or individual who choose not to put enough or at least what paid for... portion of meat. Never coming back here. Even I told the girl on check out I?m not happy she was like ok.??????? Read more
I ordered online was a bowl with pollo asado when I arrived home was no pollo asado, just the rice with the top things of
The people seemed nice, the food was hot and good. The restaurant wasn?t exactly what you would call clean(dirty tables, drink... area cluttered, etc), but they did have a full line the entire time I was there and I didn?t see anyone not working. There is anice little patio area to set and eat. Read more
Always out of stuff every time we try to go here. Out of veggies, it's right in front of the grocery store! Today out of steak.... When asking how much longer on the steak the answer is I don't know. Whoever manages this store needs to be replaced. Iunderstand having issues. This location is always out of stuff, always. Read more
I recently tried the new Pollo Asado and I am not a fan. The chicken is overloaded with garlic and it ruins the rest of the... flavors. Don't get me wrong, I love garlic, but this recipe just isn't it. ???? Beyond this one menu item, the Englewoodlocation has been obviously struggling for months now. Their line is constantly out the door. Even when placing an online order,you can no longer just grab your meal off of the to go rack. You have to fight with delivery drivers and get an employee'sattention to get your food. And then, you're lucky if it's even ready. I actually had an experience a few months ago, wherethey weren't letting people order chips in the line. They were only allowing chip orders through the app. So I had to step outof line and make an online order. Quality isn't what it used to be. Friendly customer service isn't there. The employees arebasically robots, just trying to get you through the line. It's not going great at Chipotle in Englewood. Read more
Food was good. Big portion for the salad. The amount of chips with the chips and salsa was pathetic though. That's what held the... food score back. Service was a joke though. Super slow, poorly organized. Instead of having someone fill online orders they justmade the normal people do it. This made the line go out the door as those in the store just had to wait. Then the personchecking out had to bag the orders. So I waited again whole he bagged up two online orders. Read more