Reviews for McDonald's in Ely, NV
We didn't get all the food we ordered. Had to go back and tell them. The fries tasted old the chicken nuggets were hard. We... didn't get the sauce we asked for. The soda tasted flat. To many kid's working there. ???? I'm sorry I couldn't give at least a3. Read more
Good, quick lunch spot right in the middle of town. Everything was clean, service was fast and friendly.
During the lunch rush, ordered a quick lunch and find that the fries are barely warm, and they were soggy, as if they had been... sitting way past their prime. Customer service was less then friendly. I will never venture back into an establishment thatdoesn't respect their customers. Horrible, just horrible. That's the best way to describe the level of professionalism at thisestablishment. Read more
This place is a travesty. The ordering machines (the ones that work, some don't) are out of paper so they don't print receipts,... so you have no idea what your number is. So they call a number at the counter and everyone waiting just looks at each other. The"now helping" screen isn't on so you don't know where you're at in line. They are clearly shortstaffed since the counter staffwas nowhere to be found. Only gave 2 stars instead of 1 since the staff was friendly for two seconds while they gave you yourfood. Overall, not interested in returning. There's a right way to run a McDonald's and they need to figure it out. Read more
I ordered 7 spicy mc chickens and I asked for ketchup and ranch at the window? and only received 1 of each. I felt the upmost... disrespect..???????? Read more
After a long trip decided to stop to eat. Ordered a chicken sandwich and a hamburger with cheese. There was only pickles on... both. My chicken sandwich was really well done and so dry you could not eat it. We had to ask the employee to get some ice fordrinks as the machine was totally out. Also the drink machine was Empty but we laid for a drink. Had to tell them to fill themachine. A lady next to us had to tell them they needed napkins also. We won?t be back. Next time I will travel with an icechest with my sandwich?s made and get a drink at the gas station. I realize everyone has help issues but there needs to be amanager there and on top of these employees. Fast food employees wanted $15 per hour and most of them are not worth 15 centsper hour. Read more
Worst experience from a McDonald's I have ever had. I get that places are short staffed but I am extremely patient. Passing... through and stopped in to order our food to go. Waited 15 minutes (again I could see that they were short staffed so I waspatient) and got on the road. About 5 miles out on snow covered roads I dug into my cold shriveled fries, and tossed them out.Chicken sandwich was below standard with old mushy tomatoes, which is why I was looking forward to my hamburgers. Firsthamburger was hot and fresh, second hamburger did not include the hamburger patty. Upon reading the receipt that stated that "ifyou are unsatisfied we promise to make it right." I decided to call Maria the store manager, and after 4 phone calls over sixdays, I have yet to hear from her. I didn't want my money back, I just wanted to air out my experience at her establishment.After 35 years in food service, with 29 years in management, I would never not return a call for someone that left a voicemailor email let alone 4 voicemails. Like Burger King used to ask, "Where's the beef?" Read more
Great place to stop. They have an indoor kids play structure and good parking nearby for large vehicles and campers. The staff... is friendly and helpful and service was timely. I'll definitely visit this restaurant again if I'm in the area. Read more