Reviews for Subway in Elkins, WV
Typical Subway. This is one of two in Elkins and probably the busiest one. Decent subs in both, but I really hunger for a... Firehouse Subs! Read more
I have experienced a few Subways throughout the eastern seaboard and not al of them were up to even my standards and honestly... very questionable on the cleanliness but the one that is in the downtown location of Elkins WV is definitely the one that I cancomfortably visit and know just by visual serveilance that they take pride in reputation and what the customers think and I mustthank the pregnant girl Kristen for going out of her obviously exhausted way to make sure everything was just as I requested andeven making sure the table I sat at was clean and sanitary because it's rare to find someone that concerned and Kind at anyrestaurant no matter which one it is. These people are fabulous. Read more
Has to be one of the slowest Subway's around. Went in at 6 didn't leave till after 6:25 with only two customers in front of me.... The lady would literally do one sandwiches time while the other was toasting it she would just sit there instead of taking thenext order Read more
The young man who waited on me was fabulous. I am traveling from IN thru WV and Subway is the best. Back to the young man... I... think his name started with a D. Maybe Dana. He will be a future owner if he continues with the pride he showed today. Hats offto him. SJE Read more
Horrible customer service. Save your time and patience and go to the Subway by US Cell. Before I even walked into the building,... I could already sense the vibe of this place. Two employees were on break at the picnic table behind the restaurant. They couldsee where I parked from there. As I?m walking toward the door, one of the employees gets up, says some choice words, and makesher way to the restaurant. She walks in, frantically/angrily starts to put soap on her hands to wash. As I apologize forinterrupting her break. She then tells me that SHE has not had a break all day. I explain that she won?t have to make a sandwichfor me, I placed an online order and that it should be ready for pick up. She then tells me that it hasn?t been made yet, abouthalf an hour after it?s guaranteed time. I told her to not worry about it and that I would cancel the order. i didn?t not wantto deal with the attitude. I walk out. I get to my car and go on to the app. Turns out you can?t cancel a mobile order and youpay before you pick it up. I go back in explaining that I have already paid for the meal and would like it. She refuses to serveme and says that the restaurant never received the order in the first place. She proceeds to help the next people in line andignores me. Now I?m out the amount I paid for the sandwiches and with no supper in hand. Very very disappointed in this place.You?ve lost a frequent customer. Read more
Absolutely awful customer service. Actually there was no service at all. Me and a friend were walking by and we were a little... hungry so we wanted to grab something from this subway. A male worker was finishing up an order and after that he ask me if Iwanted anything and I told him I was and I was just looking at the menu and I would let him know when I was ready. Well he goesin the back to start preparing for future orders and this female worker comes out and takes my friends order. ( she?s lookedlike a middle aged woman short and chubby, maybe a manager(I hope not) while she?s taking my buddy?s order the male worker comesout and asks again if I?m ready and I said I was not ready yet but I thanked him and he started on prep again.( he?s pretty nicehe?s not the one I?m writing this about) the woman who was taking my friends order was being so mean to us for no reason.Examples- Throwing food for no reason, having snarky remarks to us, trying to rush, etc. well she finished his order and I wasfinally about to start mine and she starts to walk away and closes everything up. I told her i was gonna order and in themeanest way possible she told me ?you said you didn?t want anything? I told her I was just gonna order a 6? sub and she walksaway into the back. I waited for a good minute or two and left. Will never go there again if she is there. Worst customerservice in my life ???? Read more
Please, Subway, Improve! They always have a sign that says hiring but are always short staffed. I know people who had put in... applications last year that never got calls, and they followed up many times and have a good record. Food has been slowlydeclining in taste at this location compared to one by Walmart and one by Huttonsville, and the workers are sloth slow and don'ttake pride in their work. The workers there also put ZERO priority to Door Dashers and an employee admitted this in front ofcustomers yesterday while holding half of a order having no clue what to even make for the customer I was picking up for. Ifyou get a dash for this location in the evening pass it up, completely. One night as a dasher a few months ago, I waited 30minutes because after coming in first and politely announcing I was waiting for a pickup, a group of 10 people (who were beyondindecisive) came right after and the employee said they were priority (even though the online order came first). 30 minutes wasan extremely long time to wait, and I wish I were exaggerating. Another employee was on break at this same time (busy dinnerhour) and there was a single worker making food, who does that? The order was reassigned with frustration because they had nosense of urgency or concern. Subway workers get hourly pay and Door Dashers get paid per delivery. I don't like leaving negativereviews but honestly I have given this place so many chances and tried to keep an open mind. Yes there tons more examples, butI'm not using any more of my time today. Will drive to other subway locations to patronize until something changes. Please,Subway, Improve! Read more
I am not sure why people saying staff was mean, but they were opposite. They were SO nice and welcoming. Made sandwiches slow,... but totally fine cause they were busy. Read more