Reviews for Dunkin' in Elk Grove Village, IL
The person behind the counter once gave my cousin and I a free doughnut maybe around 1993, thanks again, I'll never forget it!
Very slow service, poor service, rude staff! Waited 10 minutes for staff to take order being the only person in store and only... one person in drive thru!! Read more
The staff here might be former Disney World employees, because they are always super friendly and happy! We love coming here.... They always get our drinks right and the donuts are fresh no matter the time of day. I wish I had asked the most recent employeefor her name, because she deserves employee of the year! She was awesome! (To be continued because I?m going back to get hername) Thank you to all of the employees at this location. We appreciate you. Read more
Stopped in yesterday at 700 E Huggins, Elk Grove. Wanted to buy four $15 gift cards for gifts. Gentleman at the counter said I... had to pay cash. Really?? I asked if this was a company policy, he said yes. Drove to another Dunkin, was no problem! Read more
Bad service. I wanted to order the two for $6 bacon, egg and cheese croissants without the bacon. They said it would be more... money without bacon, I then asked if they could put the bacon on the side instead of on the sandwich and they said no itwouldn't be the promotion then. I recommend not shopping at this Dunkin donuts! Read more
Very rarely is our order received correctly at the drive thru then we get the wrong thing. Today we got a medium coffee instead... of a large when we clearly said large and was only given one hash brown instead of 2. Get some people who pay attention to workin the drive thru. And why is the other not checked before giving it to the customer? When I worked drive thru that's how itwas. Read more
The customer service here is fantastic, but whoever creams their bagels needs to be retrained. I won't order bagels from this... location again. Multiple times (at least 4) they screwed up the bagel flavor or cream cheese flavor, when it was correctly readback to me at the drive thru as well as being correct on the receipt. Other than that, the coffee is great. Read more
Last three visits my order was wrong. Food is your standard Dunkin fare.