Reviews for Cold Stone Creamery in Elk Grove, CA

The Ice cream is good the service is very bad and overpriced and looks like the new management is hungry for money. Never go... back again . Read more

Slow service and my ice cream was melted from the mixing. Lobby needed a good wipe down of tables and bathroom floor was wet... and slippery, could use some attention there as well. Read more

Great service and of course ice cream was delicious.

Love they're Oreo shakes I go 2-3 times a week, the only bad thing is that they're so slow they have a line almost out the door... and they move like sloths it took me almost 45 minutes a couple times just to get a shake but still love the shakes and theworkers are nice.. Read more

The ice cream is good of course But the customer service could be better from the ladies that work there (m sure men work there... too but I've only ever encountered a staff of women) seems like every time I go into this particular one although it's alwayscrowded which I understand happens that's fine and I appreciate if the try their best to serve you They could be better atgetting orders done (and to make sure what they make isn't stuffed inside the cup so much that excess ice cream leaks out theside) but worse of all to not even aknowledge a customer especially one that had been waiting for a good 15 min 10 of which wasafter the 2 customers ahead of me were gone Seemed like there was enough people working to not have to wait that long but asthey walked by no one said "we'll right with you" But if you'd rather answer your apple watch instead and not apologize for thewait or say thank you for being patient then I can go elsewhere Read more

Walked into Cold Stone with my mom today for a little dessert. The gentleman helping us was so nice and gave great customer... service. He was so friendly. Our chosen flavors did not disappoint. Read more

We are in your store at 915pm, super long line, and as it gets later we are told it?s after 930 now and we are closed! So you?re... not going to serve us? We are in your store waiting patiently. Handles Ice Cream is better anyways- bye! Read more

Cold Stone Creamery is the same every place, but in here, service was good, very things were clean and welcome.