Reviews for Baskin-Robbins in Elk Grove, CA
I'm giving 1 star because you can't give negative stars. First I want to say I ordered an ice cream cake for a birthday party 3... weeks in advance, I didn't receive a confirmation email so I enquired with the website and was finally give a confirmation thatmy cake would be ready as ordered on July 7th. Well, a cake in my name was ready on time however, I ordered pistachio almondand what my 5 year old and several guests began to eat was mocha almond. So, this restaurant decided it would be funny to servechildren and several others with dietary restrictions aginst coffee a coffee based ice cream. Your customer service is poor,there are many other things I can say but I won't, good luck to anyone who decides to shop or eat here. Read more
Worst customer service that I've had in a while. Went in to choose a flavor and the guy behind the counter says," when you're... ready let me know" and when I was he ignored me for five minutes doing some other work. Never turned around once to see if I wasready. When a customer comes in you're attention should be on that person and not what clean up you have to do before you go.The place is still open. This is the second time he's been rude to myself and I won't be returning as long as he's employedthere. Wasn't able to catch the name but, older dark skinned guy. Read more
I want to make a point without being over-the-top. I visited here tonight on Tuesday early evening with two young ladies both... working. Sadly fundamental customer service skills were absent and no where to be found. When we walked in there was onecustomer the attendant was finishing up with the transaction. No one looked up to acknowledge us walking into the store. Notonce. No eye contact. Zero acknowledgment. ZERO! When I asked about a new flavor, I was sternly told, ?There Are No Samples!? Not, ?yes that?s a good flavor, but I?m sorry we aren?t able to offer samples.? No softer positive approach. This is a TRAININGopportunity. No one was rude directly to be fair. But I won?t be returning. This is a franchise dependent on it?s name, not onservice standards. Read more
My experience was great. The staff was courteous and provided good customer service. They take care of all COVID protocols. They... don?t offer ice cream samples due to COVID. Read more
Had a great time there. Little to no wait time and the staff was super friendly. Will be back again.
Who doesn't love ice cream and milkshakes in the summer? Love their strawberry/banana milkshakes with whipped cream on top, ... nuts and no cherry! Super specific, but it's my to-do happy drink when I'm hot. Everyone is nice every time I go. Read more
They have great staff. They treat you and greet you nicely. Went their yesterday, ice cream collection as usual baskin robin is... good. Read more
Came here to pick up a birthday ice cream cake from the fridge, and spent 20 minutes trying to check out. 2 employees working... with minimal customers in the store. Another employee in the back not wanting to help out with customers up front. The workershere take no initiative to keep customers satisfied or move with a bit of hustle. The part of my visit that was the mostdisappointing was that I got into a disagreement about the price of the cake. The price on the box, the price on the board, andfridge all state $22.99 but rang up as $26.99. I informed the worker and she just said that they go off the price in the system.What kind of B.S. is that?!? She refused to adjust the price and there was no manager there to help. She advised me I can go tothe fridge and buy something else. I told her this is what my son wants at the price in which it was advertised at. Will notbe returning to this store and corporate will be getting a survey about this. I will no longer support this store. Read more