Reviews for Cold Stone Creamery in Elizabeth, NJ
Front counter was dirty. Part of the ambience of cold stone is watching the blending of bowls, the employee entered my order in... the register & told me I could wait at the front. I was the only customer My order was delicious as expected Read more
I love Coldstones and apparently their reputation precedes them. Great customer service and pays attention to detail. This... particular store has some good staff that enhance the experience and others seem overwhelmed. The weather changed, it?s springbreak at the mall and the lines are incredibly long. I understand that with a small staff it challenging to get customers in andout within a decent time frame. This store definitely isn?t horrible but they need help. They need staff at the registerhandling funds so we don?t have to watch the same pair of gloves handle money and creation of our sweet treats. That was a turnoff. The counters were also in disarray due to high volume of clients. Seeing messy environment makes the public uncomfortable.My group had children adamant about ice cream so we stayed. Staff were struggling to fulfill orders but did an okay job. One ofmy girls found a fly in her ice cream and it wasn?t on top. Made us wonder was this from outside or from within the store. Ifthe store was maintained, people would not have to wonder. Please clean up this location. Please change your gloves and divideroles between staff. Thanks Read more
PROS: Nice people at this location. They got my order right and timely. They made it to perfection as well. The line moved... quickly which shows consistency on their part and everything was clean. CONS: The place is tiny and makes you squeeze inbetween the counter and glass wall. There's also no room to sit inside and they don't have tables outside like Starbucks does inthe mall OVERALL: I'll come back to this place but don't expect to sit somewhere when you get your snack Read more
So I've gone to multiple locations in New Jersey and I love them everytime. What has really grinded my gears is that I've never... had a problem switching out toppings but today I was told they could only swap out one for free. I wanted bananas instead ofstrawberry and chocolate instead of caramel. Sorry but your inconsistency lost you a customer. Also lose the song, you all sound super sad. Read more
Love coldstone ice creams .. it?s so fresh and tasty .. especially love the strawberry ice cream with fresh berries . Service... can be faster .. when it is crowded it takes a decent amount of time .. We also love the cake batter and coffeee ice creams ..???? ???? my kids love the cheesecake and chocolate flavors . A little more expensive than regular ice creams but it?s worth it:) Read more
Brandon is such a great young man, he asked me how I had been and we chatted for a bit. Very sweet and excellent mixing,... definitely recommend the ice cream and customer service! 10/10 Read more
I really enjoyed the place. It was clean and simple. Come in. Get the flavor and toppings you'd like. Buy. Leave. I got a really... delicious ice cream. You can buy Cakes, Ice Cream and Shakes from here. Read more
I would give a 5 star if it wasnt for the lazy employees who make a bad face when we order the bucket, which costs A LOT OF... MONEY. One had the audacity to tell me the ice cream was too thick for her to make and she wasnt strong enough, thus, making aface when I said that I still wanted the ice cream. Other than that. The place is pretty good. New, CLEAN. Read more