Reviews for Wendy's in El Paso, TX
We went thru the drive thru on November 16th at 8:35 pm and the guy who took my order was really rude and rushing we were the... only car in the drive thru sorry for making u do ur job when we pulled up to the window I was able to see the guy he was AfricanAmerican when I got home I found my chili beans it wasn?t full he was probably tooooooooooo lazy to fill the container we?rethey keep it warm When I got home I called the store to get his name NO ONE WOULD ANSWER!!!!!!!!!!!! I called another Wendy?s toget some help and find out who the GM is at this location they told me he wasn?t sure buttttt he helped me out that?s pretty sadwere I have to call another location to get help he told me he would let his GM know so he could contact the GM at This locationwhere we were I explained to him my issues and that I tried to call and tell them and to get the guys name he told me he hasgotten a lot of complaints like that people telling him that this Wendys they never answer the phone I called 10 times and noone could pick up really bad customer service really bad management because there had to be a manager during this shift doingnothing about this that African American guys should quit and apply for unemployment because he treats customers poorly Read more
One of the worst locations on the Far East side. I'm a very patient person and I understand mistakes happen, but they're so... often at this location. Always double check your bags before you leave and don't be surprised if the staff gives you attitude.They missed some chicken nuggets today (not a big deal) so I asked for them inside. The guy who gave me the food was behind thecounter, swearing up and down to someone else he put them in the bag. I triple checked and I had no nuggets. They gave me asmall bag and I went on my way, but on my way out I hear a lady say "Don't worry, karma" so loudly that it might as well havebeen shouting. I was in a rush to work, so they're lucky I didn't stop in say something. Please, I don't need to steal $1.99nuggets. I'd pay for more if I wanted more. Avoid this location at all costs unless its the only one closest to you. Read more
I went twice today for curbside pick up, they messed up the order twice. No utensils or nothing to eat the chilli cheese, i... guess they want us to drink it? Then we got the wrong burgers. It did not seem busy at all to mess up the orders. Sadly we werepicking up because we were on a schedule. Read more
What a sad little salad. I've had side salads bigger and cheaper than this.
I would give zero stars if I could. I called this exact location and asked if they had the strawberry frosty. The person I... talked to on the phone said yes. I go through the drive thru 15 to 20 minutes after getting off the phone and the person workingthe drive thru told me they were out. I understand they run out of things and the frosty is only a limited time item but maybeget all your employees on the same page about what stuff you actually have in stock. I highly doubt they all sold out that fastbut I could be wrong. So annoyed I wasted gas money driving to that location. Save your money and go to a fast food chain thatis more put together. Read more
Bad service the so called manager was being so rude where she didn?t have no good costumer service. The way she was talking to... me when I was ordering was the way she didn?t like me. Not in my life I met this lady! And I ask for military discount when myhusband was next to me with his uniform and still ask for my id to make sure I was military. I show her my ID and she didn?teven look at it. Very unprofessional! Acting like she never did nothing! Idk who is the manager because it has two names on it!Wendy?s needs to hire and have good customer service! This people are rude like they hate to work here! Read more
Service was great! The employees were very nice to us. The food was delicious, they were very kind to us when we ordered our... food. Not to mention, it was 500 chicken nuggets. They were very tasty, I just wish they had more ranch, but that's okay. I'msurprised they let us order that many, but thank you to whoever said yes! You guys are awesome, you guys are our heros. Have agood one, it was fun. (Had to call an hour ahead of time) Read more
We got the Peppermint Frosty. It was delicious! The staff had excellent customer service; fast and friendly. Love going here... when I am in town. Read more