Reviews for The Honey Baked Ham Company in El Paso, TX

I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything... about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said sheremembered me and that I did order ham Another customer same issue. 3rd customer says he only needs 1 ham so customer 2 and Ishared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager onhow to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers infront of me. Took manager about 20 minutes to come out and do nothing. Busy but plenty of help. Read more

Ever since eating at Honey Baked Ham eatery this year for their delicious ???? sandwiches and pantries, I'm been hooked on... coming here more often. My favorite sandwiches are the Classic Ham and Chicken salad ???? with BBQ chips. I also, participatein their surveys from year purchase receipt to get A Buy (1) Get (1) Free sandwich, Joined their Sandwich Club, and on myBirthday will receive a Free sandwich. This is the Best Bargain ever! Manny, Head Manager and his Staff are Very professionalindividuals at this eatery and offer Excellent Customer Service to their patrons! Read more

They close early not according to schedule. Never have the staple items. Especially the soup. This franchise is ran way... differently than the cities I'm from and became to love honey baked ham. Not a franchise model but rather how they personallywant to run it. Can't blame it on the workers but can definitely blame the leadership. Read more

Ordered a frozen turkey from this location and went to get it today. When my husband went to pick it up they tried to give him... the wrong order, sliced instead of whole. They finally found the whole turkey and he brought it home, and it was the wrong typeof turkey, roasted not smoked. He called and they said he could return the roasted to the store, but smoked wasn't available andhe could order one to be available in 3 weeks! At this point there was not much of a choice, but they said they would give adiscount on the order. When he got to the store the owner was there and said they could only order the turkey to be ready inNovember and the only discount they would give was 15% on the new order; nothing else for wasted time and gas. I am reallydisappointed in this location and the way that this was handled. I now have an order in for November, but cannot even trust thatthey will have a turkey then either. All I can do is hope. This is a very bad way to do business, and to not even care aboutthe customers time and effort to drive back and forth is really upsetting. Read more

Favorite sandwiches. Sides have good taste. Free refills. Just wish inflation didn't happen.

We were going to go for lunch but the sign on the door said masks were absolutely required. My husband went in and checked and... they said yes, no mask no service. We went somewhere else. We aren?t letting a restaurant take away our constitutional rightsover wanting a sandwich. You?ll lose all kinds of business! Hope you go broke over these draconian business practices! Read more

This place became my new favorite place to eat never been before today but the food was so good plus they have ribs and pulled... pork. The prices are good also. Read more

Love love the sandwiches here. Can't go wrong to stop in and get it to go or eat in the shop.