Reviews for Sonic Drive-In in El Paso, TX
Recently I order an iced coffee thru the app, however, the app got stuck at the point where I had to type my cubicle's number. I... called Sonic and the guy acted like I didn't know how to use the app. Somehow my order got lost and they took my money. Aftercomplaining to different employees, finally I got my iced coffee. Read more
The young man that brought out my order was a wonderful, caring individual and I hope I remember his name correctly, Manny.... Please give special kudos where kudos are due. Extremely great service and customer skills were evident! Read more
Parked in stall 11 for a medium slush and mozzarella sticks and waited for a good 15 minutes so I pressed the button again. They... came to my car and gave me the correct drink but the completely wrong food, ended up with 2 burgers. I then drove up to thedrive thru and they told me they?d get the manager. The manager gives me the correct food but proceeded to ask me to return thewrong food back. I?m sorry but you wasted 30 minutes of my time and couldn?t have at least given it to me as an apology ???? Read more
SO ANNOYING! Repeated my order to the female MULTIPLE times. I pulled up to the window and she proceeded to read me the... COMPLETELY WRONG order. After correcting her for the THIRD time, I got my items. She gave me the wrong sizes and even forgot togive me my ice cream which I had to ask for AGAIN as I left. I didn?t even get a spoon for my ice cream I got a STRAW for it.Honestly this was extremely frustrating for me. And then she asks me if I want a cup of ice like no bro I want you to get myorder right that?s it. ??????????? Says someone named Cassandra was helping me on the receipt ??????????? If she?s helping youQUADRUPLE CHECK YOUR ORDER. She?s not the most competent. Read more
Very slow service. We ordered four mini blasts and two cones, and it took 20 minutes to deliver, only after we reminded them of... our order. And their restroom is closed to the public. Read more
Parked in stall 20. I went to try the new Big Dill Cheeseburger.. They took forever to answer after i had pressee the button.... Someone took my order.. But my order never came out.! Waited atleast 45 min to see if someone would notice.. But nah..Whataburger it is.! Read more
Don't go here! This is the worst Sonic ever! The two times I've tried them they've ruined my order. First a burnt corn dog and... over cooked fries, the 2nd time I ordered a queso burger, they gave me a cheese burger with lettuce and a tomato, then threwsome hatch chillies on it. The kids meal was over cooked too. When you call the number on the receipt, to speak to a manager, no one answers, ever! If I could give less than 1 star I would. The drive through attendants spoke nice, but the cooks must notknow the menu. Read more
Customer service above and beyond. Assistant manager was extremely helpful tonight. Food was great too.