Reviews for McDonald's in El Paso, TX
This location has a very unorganized system in place for morning rush and overall. The employee's are eating donuts in front... counter while there is a long line outside in drive thru wrapped around the gas station as well. There were about 7 customerswaiting on their orders and their kiosks aren't working properly either. This is very unacceptable service, especially forhaving 7-10 employees as well on one order and nothing was moving smoothly like a McDonald's used to be or most still are, butthis location is repugnant I recommend closing the store or retraining even the management. Read more
They forgot one whole meal, the burger the fries and the drink from a simple 3 meals that we ordered. How bad can you screw up... an order? And this is not the first time too apparently, since almost everyone leave one star review for them. I really don'trecommend this restaurant unless you don't mind not getting an item that you paid for. Read more
The worst McDonald's in El Paso by far. The wait times are ridiculous. The staff untrained. Most of the time the food is... undercooked and still takes forever. The inside smells like wet dog. Stay away from this one Read more
This is easily one of the worst Mcd's in El Paso. They consistently mess up and/or forget orders. They will make repeated and... odd excuses for why you cannot order food. About 40% of the delivery orders I receive for this location They claim they cannotsee or complete but will not cancel or turn off system on their end. It can be noted that many of the staff are often soinebriated They cannot hardly remember what they just asked you. They also use it as a front to sell Marijuana to their friendswhich is a poor use of an actual business. Read more
This is the second time I've gone late in the day where I'm sitting at the pickup window and the kid must be mute because he... only seems to respond with shrugs and head nods, not to mention the way he bags the items opened. I usually go around 10 or 11pm, he's a thin kid and wears a white shirt. If he's a supervisor, yall need to re evaluate your screening process for them tobe more verbal and professional. Read more
Seriously...why even be open if you're only going to serve sodas and only take cash? That's dumb. I knew they were going to pull... some dumb stuff so i ordered on the app so I could use my card. But nope, they find a way around that too. Don't make stuffavailable on the app that you aren't going to make. They don't make certain things after midnight apparently and then decidethat they only want to serve drinks after a certain time....Why? I paid for my order on the app and everything and they told meto cancel it and the money will go back to my account in 2 days..are you serious? I'm curious what you guys are paid to do thereall night since you won't make food. Just stand there and stare at a wall? Read more
This location never wants to take orders after midnight. At least 8 times in the last 6 months when we?ve tried to order our... food from here and they say ?we?re only accepting cash and there?s only chicken nuggets.? Or ?we only have enough for like 5burgers left? or ?there?s no coffee? or ?our system is down so we can?t take any orders? It?s so apparent that the staff is justtrying to deter customers from continuing their order. I can?t wait for the Whataburger to open over here so that this placeisn?t our only option to eat during our graveyard shift. Read more
If i could give it double negative i wouldm Did an online order for curbside pickup and the designated parking for curbside was... filled will cars not for curbside. I had to get down to pick up order and the excuse I was given was the employees couldn't sayanything because they didn't want to offend anyone. Then when my order was ready I checked the bag and on the burgers washalfway wrapped with the burger hanging out and the mcriv wasn't even in the container. It was thrown in the bag with one of thebuns separated from the sandwich. The employee didn't want to give his name and said he didn't have to because he was workingthe line. Whatever that means. Never again will I go back to this mcdonalds and I assure you corporate will be hearing of myexperience. Dont go to this one because ALL the employees are rude and disrespectful. Read more