Reviews for McDonald's in El Paso, TX
I?ve come here often and even during non peak hours am pushed to Reserved Drive Thru (drinks not even handed off). These waits... are not short and I often get cold food and forgotten items. It bothers me that the locations right off the highway with highervolume operate more efficiently. Read more
Absolutely the worst customer service on the inside. They need to hire more adults as it usually is a bunch of kids w zero... customer service skills. The last three times that I?ve been inside for food it has taken an avg of 35 mins. One time was 45mins. Orders are always wrong. Poor service overall as food comes out cold. The kids will walk past you without acknowledgingyou waiting for orders. Read more
Probably one of the worst McDonald?s I?ve been too. Forgot my mocha frappe, ordered chicken nuggets with spicy Buffalo sauce;... gave me bbq instead. Did not give me the ranch I asked for. You get McDonald?s for the convenience but was pretty inconvenientfor me to have to go through twice to get what I wanted. Read more
This is the worst McDonald's I have ever visited. Everytime I've been there they're very slow. I was there today just after... midnight in the lobby and it took over an hour to get my order. I asked what the delay was and they didn't care just said theyonly had 3 employees. Our food was to go. When we got home the french fries were soggy. The qpc tasted like a microwave burger.The nuggets were also had a bad taste. Nothing tasted like McDonald's food. I noticed the crew was a bunch of young non caringkids. Something needs to be done about this McDonald's. Read more
This is one of the countless unpleasant visits I've had at this specific location and the final one. I was on hold for 20 mins... at the reserve parking waiting for an item they got wrong. Countless times I reached out to the employees passing by to let themknow I'm still waiting for my beverage. I waited 20 minutes until i decided to go inside. I explained to the cashier I had beenwaiting those 20 minutes for my drink which she then proceeded to let them know. A simple beverage took them 30 minutes to getout to me only for it too be INCORRECT ONCE AGAIN! There is no management. This location is full of absent-minded Gen Z. Ishudder to think of how these kids plan to progress in life, much less possibly land a job where saving lives is of greatimportance if they can't even get a simple beverage correct. Their lack of customer service leaves much to be desired. Hopefullysomeone higher up reads all these bad reviews and takes action. Read more
The overnight crew is always so amazing to me. They have the right energy for a night crew. I typically do not eat at McDonald?s... here, but when I do I always make sure to share some positive energy as they always give me the same. Thank you for always beingso pleasant to me guy with the nice nails. Read more
Waited 15 minutes in the drive-through. Cars where not moving. Decided to get out of line and go inside McDonald?s. Was waiting... for 10 minutes for someone to help me. The employee keep walking to the front and back while listening to music on hisearphones. Never asked me for my order. So I walk out very disappointed and went to Burger King that was across the street. Iwill no longer be making McDonald?s my choice for fast food anymore. Read more
Can?t understand why this McDonald?s gets so packed. First time eating inside and it?s disgusting. trash on the counter , trash... on the floor, trash on tables and floor is sticky. The cooking areas has trash all over the floor not only that I saw one of theworkers eating while working. Last time we?re eating here. My husband even noticed that someone walked in with their dog to therestroom? I would understand if it was a service dog but it wasn?t. Managers should really take a look at this place and makesome changes. Read more