Reviews for Koze Teppan Grill (West Side) in El Paso, TX

The food was just okay. The service was atrocious. Our server was not at all attentive, she would go long periods of time... without checking on us. It took 20-25 minutes to get our drinks out, another 15 minutes when asked for an extra fork. After ourmeal we ordered dessert and that took another 20 minutes, we ordered mochi ice cream and when it showed up it was half melted.This restaurant charges high-end prices, without delivering the high-end experience. I doubt my family will return. Read more

We had the best time celebrating my friends birthday here on Tuesday. The staff was attentive and entertaining. The food was... cooked in front of us and was fabulous. Everyone loved their food. I recommend making a reservation for a special occasion. Thestaff had the best service. Our food was delicious and our drinks were never empty. Everyone around us was having an amazingtime too! Can't wait to celebrate more special occasions here. Read more

Me and the lady went on a spontaneous dinner date tonight and had the filet mignon with scallops. I added shrimp to mine. Our... server was Vicky, who was very attentive. Our chef was Mike and the man is THE TRUTH. We talked the whole time and he nevermissed a beat. Cooking and entertaining is definitely in his nature. Great night. Great vibes and most importantly, great food!And I gotta be honest? this is the first hibachi experience where I could see and taste the seasoning. 10/10!!!! Read more

Wish I could give ZERO stars?. I made a reservation for 7:30 for 3 at a hibachi table. We hurried to get there from the east... side and ended up being 11 minutes late. We were immediately told that after ten minutes they give the seats to someone else,which means they had only been seated for less than a minute? so they could have just told those people that the people who hada reservation showed up?. No drinks ordered to change no food order to upset?. But, no, they just told us tough luck. If I hadknown of this ridiculous 10 min. Policy I could have called and let them know we are almost there, but no one ever said ?makesure you?re not even a little late? nothing. To make it worse the two individuals we talked to to try to explain the problemwith their ?policy? were VERY rude and refused to hear us speak at all! Never will I patronize their business. Food for thought? Read more

Took my family for Sunday lunch. I called in for reservations the day before and we were seated right on time. For appetizer, I... ordered their Kamakaze Sushi Roll. It had salmon, cream cheese, avocado, and topped with shrimp. The roll was delicious andwould gladly order it again. The restaurant serves soup and salad as part of your entree. I am not sure if it was supposed tobe Miso soup (see photo provided), but the broth was too clear and didn't taste like Miso soup. It was rather bland thistime. For entrées, our party ordered the Filet Mignon and Calamari combo, Filet Mignon and Shrimp combo, Salmon, and Sea Bass.The filet mignon was ordered medium. It was cooked to perfection and very tasty and tender. The calamari was a bit cheewy for mytaste but it was still good. Both the salmon and seabass were good, but the highlight was the filet. I highly recommend it. Theservice was great. The cook who prepared the food at the Hibachi table was excellent. He was very friendly and very attentive toour food preferences and requests. This is not the first time I come here. The food never disappoints and the service is good.It's a good atmosphere if you want to have a family or group gathering and they have a dine in section if you want a moreprivate dinner experience. Their sushi selection is good and many of them pack alot of flavor. I've gone just to order sushiand always felt satisfied with my selection. Read more

We have been there twice now: once for hibachi and another time at a regular table. The decor is pleasant and classy enough. The... food is actually quite good. We enjoyed the sushi and appetizers. The creme brulee dessert was a fail. The custard is anunattractive muddy green and the sugar layer is very thick and hard. Service was acceptable but not stellar. Hibachi chef was apleasant gentleman, the experience lacked spectacle and awe. It was basic... The food came out good, however. Read more

Had dinner with my daughter for Mother?s Day. Good thing I had a reservation because there was a wait when we arrived. The... service was very lackluster for the occasion. Flies in the restaurant flying around our section. Our server was just ?there? todo a job nothing special. I ordered the combo of New York Strip with scallops and I asked for medium and the meat was wellcooked. Overall the food was okay. Not very impressed. Overpriced for the quality. Read more

Work across the street at Real Estate Firm at The Coronado Tower love stopping by Koze for a quick Lunch or Celebrating... CoWorkers Birthday always Great Food & Great Interactive Dinning Experience. Here?s a couple of Photos of our last visit withChef Manny! Had a Great Time! Recommend the NY Strip & Chicken Rice Combo! ???????? Read more