Reviews for Insomnia Cookies in El Paso, TX
Loved that the employees were patient when we figured out what to order. Love the delicious ice cream with a cookie
I didnt get the chance to take a picture of the cookies because they were so good we ate them all. We got a box of 6 cookies... (mint,double chocolate, vegan birthday cake,and 2 white macadamia cookies) they were sooo good and soft ????. The fact thatthere open till 2am is awesome. Its a very small place so not much seating but for those cookies id sit on the floor. The guy atthe front was very patient with serving us! A++ for this business. We will be back!! Read more
Horrible service, two men were super rude to me. He even ripped the bag out of my hand, manager came out and we even more rude.... Came at 7:08ish on a Tuesday. I always come here so I?m suprised . He asked me to check my cookie ?if it?s to hard? not evengiving the correct customer support. Disappointed Read more
The cookies are delicious and warm. Soft yet still have a good crunch. Would definitely recommend stopping for a treat.
This girl in the photo should not work at Insomnia Cookies. She is rude, disrespectful, and lacks customer service skills. I am... never coming back to this store. Read more
Wonderful experience. Easy online ordering, and curbside availability. I decided to go inside and pick up, and had a wonderful... experience with the lady working! She chatted a little about different cookies that I had ordered. She was very personable. Wewill be back! Read more
I ordered cookies 2 days in advance. The delivery address was repopulated with my billing address when I placed the order. I... noticed this right away and made the correction. My order was still delivered to the wrong address. When I called to notifythem, I was given HORRIBLE customer service and told I would have to wait 3 more hours for the correct delivery. I agreed. 4 1/2hours and 5 rude phone calls later my cookies arrived. Want delicious fast cookies? Go to the store, buy your ingredients, bakefrom scratch and your cookies will still be done sooner than this place delivers. DO NOT WASTE YOUR MONEY OR TIME. We wererepeatedly told that they were just "so busy" so we drove by the store right after the delivery and waited outside... not acustomer in sight. Want to be up all night? Look no further. Read more
I never had issues with the Insomnia Cookies in Austin, but beware of this location. The woman working is extremely rude, and my... husband and I ended up with food poisoning. My cookies were vegan/gf, too. Read more