Reviews for Dunkin' in El Paso, TX
Worst customer experience I have ever had. When closing time was approaching the employee was so rude when asking us to leave,... her exact words were ? we are closing soooo ?? basically telling us to get out. I believe they should be trained better incustomer service experience. This is coming from someone who use to work at a restaurant setting as well. Read more
The customer service here is horrific. I understand that it's a superbly busy location with the hospital and high school near... by, however, plan accordingly. I prefer Dunkin' to any other coffee chain but I'll go elsewhere before this location. Read more
For 2 days now they take their phone off the line so they don't have to answer customers calls. We spoke to the general manager... who made a deal with us then denied ever saying anything the next day and charged us full price for the boxes of coffee we orderthe day before. The girls working where extremely rude shorted us on everything stirs, creamers, sugars, straws and made my wifeand I late to our baby shower, gave us the worst possible experience and customer service on Sunday 08/21. Read more
I went about four times to get half a dozen order of donuts, 1) I wasn?t even greeted, just ?what do you want? 2) the girl said... they didn?t have any donuts. What kind of donut shop doesn?t have any donuts, especially one that?s open 24/7! I had to driveall the way to the Yarbrough location where they actually had donuts and better customer service. Definitely won?t be returning. Read more
Ordered two drinks, and had to wait in the curbside parking, because the drive-thru was getting full. Waited about a minute and... my drinks were brought out. Quick service, happy workers, made the experience really good. Drinksn were just the way weordered them. Read more
As others have said for a 24hr nationally recognized donut store this location is consistently SOLD OUT of donuts after noon.... They are 100% out of all donuts, not just a certain flavor and only have muffins. 1:20pm on a Saturday afternoon. I?ve ranacross this issue multiple times . Read more
Never have donuts after 8pm. Wth, it's a donut place?!! Why did they stop making them there! And if they arr being shipped, why... don't they get enough to cover their "open" hours. I've been there many times after work (8pm) & hear the same line " we are outof donuts" which is extremely odd. How could they be completely out of all of them. Not at all happy with the favorite donutsplace that I grew up with. Why are you even open if you don't have donuts? Read more
Where do I start?. I live down the street from this Dunkin location and I have given them so many chances not to mess up my... coffee but time and time again I am disappointed. Take a look at this cold brew I ordered. It?s filled with ice and no coffee. Iam so disappointed because I literally just paid for ice with a splash of coffee?? anywho if your ordering the cold brew makesure you mention light ice or you will get this? Read more