Reviews for Chipotle Mexican Grill in El Paso, TX
I just don't understand what's so exciting about Chipotle. The food is an absolute drab. It's cold. Tasteless. The service is... yucky. They act like Starbucks with tortillas. There's absolutely no atmosphere. The best thing they serve is a bottle ofMexican Coke. Read more
Use to be one of my favorite places, but the last several times the quality had gone down. I order the samr thing every time, so... I can only speak to the burritos. Too often the rice is undercooked and hard, as well as the steak. Might be a while before Ireturn. To be clear, I'm speaking off the Eastlake location. Read more
If i could leave zero stars i would. I went into the restaurant and as I stood at the front counter waiting to order not a... single employee acknowledged me. Everyone was on their phone playing around gossiping. A couple of employees looked at me andblatantly ignored me. I have ordered at this location before and they usually ignore you or barely acknowledge you. Thislocation is an embarrassment. Where in the world is the manager? I am a manager at a restaurant and i would never let myemployees behave this way. Corporate needs to get involved. Unacceptable. Read more
I usually go and order food in person for take out and every time the order is correct because I can see what they are adding.... Today I placed the order in the app to save time. I ordered the usual 2 salads for my co-worker and I, but when we opened thebowl there was no lettuce, the order said salad so I don?t understand why there was no lettuce. Also the meals seemed pre-mixedand stirred and it was mostly rice. So FYI, if you order online, check your meals to make sure they?re right before you leavethe window. Read more
The WORST experiences I've ever had at Chipotle were here. The cashier girl named Enya is extremely rude!! She is always trying... to overcharge me for no reason. Keep in mind I try not to make a big deal about it but this happens everytime I go (atleasttwice a month) so im pretty sure she does it on purpose. I will not overpay for something I don't have to, Chipotle ia alreadyexpensive enough. And somehow she still gives attitude and makes it seem like it's my fault lol. She needs to learn manners,customer service and how to do her job properly. There is no need to be so rude to a customer. This has made this location loseyet another loyal customer . Chipotle management please do better, read these reviews and properly retrain or fire thesehorrible employees. When there are so many individuals eager to work there. Read more
The worst service ever. I ordered my meal with avocado and this is what I see under all my lettuce. I mean common this is a... brown going bad avocado whole and hard. It made my entire meal taste awful. This is disappointing, n to think they charged me2.45 for the nasty avocado is not cool. Guess I wont be buying there again. Read more
Pro: The place is good to grab a healthy meal and also very new to the serving of this type of food. Cons: I don't like that... everything is serve cold, the burrito is cold so I don't understand that. They say is for healthy purposes but honestly it'sgross. Everything thing else served cold is fine but some food items have a normal state of ingesting. I don't know mainly myopinion but that's one of the things that I really didn't like about this place. Read more
Super disappointed. I always order steak tacos with sour cream and cheese and they never get it wrong. (How could you, it?s 3... items) but today I order and I received the saddest tacos ever. Barely 2 pieces of steak and NO CHEESE. didn?t even offer arefund for the poor quality. Read more