Reviews for Cold Stone Creamery in El Dorado Hills, CA
Went in to order 2 scoops ice cream on a cone. The young lady that served me said they only had "bowl cone" as they were out of... regular cones. So I had my ice cream in a bowl cone. OMG, I couldn't eat the bowl cone because it was hard, stale, no taste. Isat & ate my ice cream only. Afterwards, I notified the same young employee who served me & asked for a refund on the bowl coneonly. I showed her how their bowl cone was not edible & why. She declined my request. What a waste of money $6 plus change fora very poor product. Suggest train staff properly, don't serve hard stale tasteless bowl cones & give refunds on badproducts. Improve quality of service to customers. Very unsatisfied customer. WOULDN'T RECOMMEND THIS PLACE. Read more
Employees don?t acknowledge you when you walk in. I had to say ?excuse me? to get somebody to talk to me and grab my take out... online order. They can at least say ?i will be with you shortly? but they are busy giggling and talking to each other and won?tlook up at customers. Read more
I love coldstone! The waffle cones are some of the yummiest I?ve ever tried! The ice cream cookies are divine and don?t get me... started on their ice cream cakes! Of course the ice cream is delish and they offer a variety of different flavors all the timealong with a huge variety of different toppings! Prices are fair and some of the employees are very nice! Others not so much.It?s a tad small inside so it?s definitely frustrating during busy times when it almost feels like you?re bumping elbows withother guest! Other then the lack of space and a few not so kind employees it?s a great ice cream spot! Nice location surroundedby other food and retail shops! Read more
Something wasn't quite right when walking up on a Sunday afternoon and no one was in the store. We walked in and asked for a... sample of ice cream and the worker said they currently aren't doing that. We then order our individual ice creams to go. Weasked for napkins and they said that they were "out of them." We then went to pay with a credit card and the first prompt whenyou enter your card into the reader is "tip amount". It is a damn ice cream stand! I don't tip at the gas station and I don'ttip at 7-11. The tables outside are dirty. Then you want to know why certain small businesses are suffering. Obviously thislittle business is letting the Gavin Newsom mentality affect their operation by not letting you have a sample of ice cream, nonapkins and then they want a tip. Looks like that store will be empty when you visit it too. Read more
We have been regular customers at this Cold Stone location and have found the quality to be excellent and consistent every time,... the employees who are very friendly, go out of their way to ensure our desert is perfect every time. We have also had thislocation prepare cakes for us on several occasions and the quality, taste and pricing is great. The signature specials BirthdayCake remix and Strawberry blonde are particularly delicious. Read more
you can't go wrong with an ice cream place that has a huge selection of flavors to choose from and you can add as little or as... much toppings, and different toppings for that, as you want. They mix it all up and it's super good! I ordered the house recipefor the 'chocolate Indulgence'. I'm glad I got the kids size as it is pretty decadent. :-) You can even get a cookie with icecream and whipped cream as well. Read more
I literally just came from another boba place. I walk in to get some ice cream for another person and to my surprise, Cold Stone... is now selling a few blended boba smoothies. I think sure let's get one, and I am actually enjoying this one more than the one Igot from the store specifically selling boba (it was cheaper here too!) That being said the service was bad and the tables weresticky. I get that they're selling ice cream to children but it takes what 10 seconds to wipe a table after a customer comesthrough? Stars for the boba. Read more
I think this is my first time ever leaving a review in my life, I had a very disappointing experience. I ordered a cup that had... cake batter ice cream, regular Oreos, golden Oreos, and whipped topping. This girl added a single regular Oreo, a single goldenOreo, and a quarter size squirt of whipped topping, mixed it together for .25 seconds, and put it the cup and handed it to me.If I wanted plain cake batter ice cream I would have asked for it. My husband got strawberry ice with with fresh strawberries init, they put 3 tiny slices of strawberry in it and charged us a dollar for that. I don?t know if these employees are new, themanagement is making them add the tiniest amount of toppings, or this is their way of combating inflation, but either way it wasa terrible experience. Read more