Reviews for Tim Hortons in Edmonton, AB
The worst customer service ever. Two bad experiences in one small order. 1- I have ordered a large regular coffee and a sour... cream plain donut. I have asked Jay if he could give me a honey curler donut instead of a sour cream donut. He said, no I cannotdo that because it?s a different price. I told him I don?t think so it must be the same price. He said, I am going to refundyour money and will retake your order. I asked him if he can check the price of the two donuts and compare the prices beforerefunding my money. He said, no I have to refund your money and retake your order. He refunded the donut money but not my coffeemoney. When I compare the prices of the two donuts they were the same price. I told him it?s the same price why would you giveme hard time. He said, I have to it?s my responsibility. He looked very mad and rude. 2- the girl give me a wrong coffee. Worstthan that, she dumped the coffee and refilled the same cup. Don?t let Jay take your order. He is a terrible man. Garbage Read more
I?m giving 1 star because the staff were great during a very busy period. As a teenager I fell in love with honey crueller?s... from Tim Hortons during our run of The Great Donut of Destiny. At one point we were so hungry that we ate the props from Tim?sbetween shows. (I blame Stan hehe) Fast forward to contemporary times, I had a gap between medical appointments and decided tohobble at Kingsway Mall for a bit where I found the most glorious treasure to ever grace Edmonton: chocolate dipped honeycruellers. The heavens opened before my very eyes as angels sang. In the distance I swear I even heard doves cry ???? Imaginemy disappointment when I bit into my destiny only to discover my donut covered in mold? Mold???? Read more
Worst Tim Hortons possibly created. It on average takes 4 grown adults 25 minutes to help two people and make a single coffee.... And the boss has zero sense of urgency to help a line of customers by having 2 staff on all the time. Hope this place justcloses down or they revamp Read more
Come here all the time, because I work in the mall. But next time I need breakfast, I won't be stopping here. I'll take the... extra 10 minutes to go to the Hortons across the street. Asked and PAID for a sausage farmers wrap with double sausage, and gota sausage wrap, no egg, and extra sauce. Ridiculous. Read more
Went for a "quick" lunch with my wife. 1st they got my drink wrong, but an easy fix. My hashbrowns (as part of my combo arrived... 10 minutes before my wrap. When the wraps arrived they made a buffalo chicken wrap, instead of a veggie wrap. Ok back that goes.Then they came out with some kind of sandwich instead of the wrap she ordered. Finally they got her order correct. What shouldhave been a quick bite took 40 minutes. They did appologize but taking that long and making that many mistakes should nothappen. To be clear thus is the one in Kingsway Mall. Read more
After the crew member dropped her knife on the floor and picked it up trying to use her unwashed hands(or unchanged gloves) to... make my food, I called her out to change her gloves and remake the food, to which she messed up on both items. Food safetyshould always come first! No bacon in the turkey bacon club and nothing spicy whatsoever in the habinero bowl. And when wetried to call no answer at all. Terrible terrible! Will not go back and will not recommend to anyone. Read more
Normally I would give this Tim Hortons location five stars but today only one. I got a mobile order and waited 5 minutes, I... asked for my bagel, they said they didn't have that kind. I then asked for a different bagel with extra butter and my bagel wasdry AF. Not happy. Read more
Like how you can sit in comfort and enjoy your coffee or meal. Plus very convenient if you need transportation, Lrt access and... busses available right outside. Read more