Reviews for Tim Hortons in Edmonton, AB
Staff were great very friendly but management has no right to treat the employees like garbage especially in front of customers.... Yelling at people for asking for help is uncalled for and should not be permitted. Everyone needs help sometimes. Staff shouldnot have to put up with this kind of abuse and disrespect from people in higher positions. Work should be a safe place notsomewhere you are constantly walking on eggshells. This matter should be dealt with I do not enjoy going for a coffee and havingto listen to people be screamed at by someone. Read more
Worst customer service ever. The guy wearing eyeglasses was just rude. He served with attitude and sarcasm. If people need time... to think, let them think as to what they want to order--don't rush them. It wasn't even busy. Literally, there was no one elsein line. Read more
Great location. Happy responsible service. The coffee is always warm, and the iced caps cold! The donuts are fresh and the... soup is hot! Don't forget to get your hockey cards! Read more
Went to drive thru waited in the line only to get wrong order. When I go in the store they give right coffee. Not even full cup... it was filled 3/4 very rude service also Read more
-No WIFI for patrons -They did not add cream to my tea as I asked -Hashbrown tasted stale and extremely hard, like it was from... yesterday's breakfast ???????? I was going to sit inside to enjoy a breakfast meal, but when I said to the cashier I would loadmy app at the till with their wifi she explained that it says they have wifi although there is no wifi. I ordered a farmers wrapmeal left and drove away. I parked at a nearby park and began eating, but I had to pull out the hashbrown and throw it away asit was stale and hardened around the edges like it was from yesterday's breakfast and they just re threw it into the deep fryeror microwave. It was hurting my teeth to bite down, after 2 bites I couldn't handle it as it tasted more obscene with eachbite. I've ordered many breakfast wraps from other locations and never have I experienced a stale tasting hardened hashbrown.Not to mention the tea I ordered with cream came without, how hard is it to put cream in a cup. Definitely won't be visitingthis location again as I was not pleased at all with my breakfast. Read more
Zero customer service, I said I have a Tim reward card, but still made me pay before she even scanned my card properly, when I... asked why my total was $6.28 when it's supposed to be$4.20, she showed no care, not willing to solve the problem and just said Idon't know, your offer didn't work, but in reality she didn't even scanned my card. Not going back there anymore, I should haveread the other reviews... Read more
Just used the drive through and the service was fast and friendly. Easy access off 137 Ave. It?s your typical Tim Hortons. ... The drive through was efficient. I did not have the chance to go I so can?t comment about the service in the restaurant butthat is okay as there is no eating in due to COVID. Perhaps another time. Read more
Dear management. Please provide adequate training for your staff. This is by far the worst experience at Tim Hortons that I have... had for a long time. Took more than 15 minutes to have my order ready. The order was delivered inaccurately. There are also manyangry customers waiting as we speak. Read more