Reviews for Tim Hortons in Edmonton, AB
The absolute worst location in Edmonton. Everyone in this store is rude except one older lady. Can never get an order right and... wait 15-20 mins every single time in drive through. If I could recommend anything it would be go to a different location orStarbucks at least there you get what you as for and it doesn?t test like trash Read more
Such a terrible customer experience. Took 10 mins to order inside store and no one was infront of me. They were just busy... fulfilling drive through customers. Then another 15 mins to serve my order. I think instore customers have no value forthem. Added this location to my NO GO list. Read more
ZERO Stars please. Worst Tim?s ever *two drive thru lane* but don?t know how to run the lines. If you ask for a second on... drive thru line you will be standing there FOREVER ???? - saying Hi Hi Hello Hello but not getting any reply back. Please teachyour staffs how to run 2 drive thru lines then only go ahead and build 2 drive thru lines ????. This is not one day thing butit is becoming everyday thing. Teaching - Learning goes along way. Staff should put effect in Learning Read more
Went tonight for a simple order. I was just about the only guy there.The employees were very slow and ended up messing up the... order. Hot chocolate was just water and ice cap needed more sweetner. Employee seemed untrained and clueless. Read more
Holy $h/* could this Timmies be any slower at night? Don?t come here after 9:30pm unless you have time to wait. It takes them... literally 5 minutes per order! Pretty poor way to train new workers if you?re irritating customers. And no garbage here meansppl throw their garbage all over. They have the space to accommodate a garbage, it?s likely just poorly managed. Slow serviceand no service. Wrote all this while in line waiting behind 1 car lol! Only at this location. Read more
This timmie is near to my place I visit here every morning before i go to my work Saturday morning i went drive thru i saw the... long lineup then i went inside I waited for 10 minutes nobody came to take my order so i left there was just one customer infront of me even he was keep waiting so please either train your staff properly or add more people this is the worst service iam actually experiencing everyday i will not come back here again Read more
I always order the same bagel but from last few weeks not getting whatever I have ordered, I repeated twice double toasted and... extra butter that?s what I got, quality of food and customer service is getting worse day by day! Other day came with my sisterone of the employee misbehaved with my sister, we ordered 4 drinks and got 3 when she asked for 4th drink she (Manpreet) startedshouting, then supervisor came offered us free drink we don?t go to tim Hortons to get free drink we go there to spend qualitytime. They need to take these things seriously, don?t forget customer writes the pay cheques. Read more
I don?t normally go to Tim Hortons because I always had bad experience with their customer service. But last night, they... surprised me I was so shocked to see the big difference in the customer service. The guy working last night, he took my ordervery politely and even greeted me after handing me my drink with a big smile on his face. I forgot to ask his name as he wasbusy with the work. But I took his pic that I would like to add in my review and will highly recommend every team member tolearn something from that guy as I read so many bad reviews about this location. Read more