Reviews for Tim Hortons in Edmonton, AB
Lucky I gave one star would of been zero when they are the slowest people around you git one behind the counter who is slow and... another lady holding up the counter in the side by the washroom will never be back would rather go to McDonald's for a coffee atless they work and also to point out very rude Read more
First and foremost, I should add that Dawson is the most exceptional worker I've ever seen at any Tim Hortons, much less just... this one. Every single time he's helped or served me, it has been excellent quality, in record time. His work ethic andcapabilities are astounding and I hope he gets further recognition for his work. However, every other visit I've taken to thislocation has been beyond disappointing, with 10 + minute wait times on simple orders like an iced capp or a sandwich withminimal people also waiting, as well as generally rude behavior overall. For example, today I witnesses a woman complain thatshe was missing her sandwich from her order, and the woman working said she had put it on the counter, so it must have beenstolen, and there's nothing she can do. There was absolutely nothing apologetic about her statement, and more of a "tough luck"tone, to a paying customer missing their sandwich. In addition, the sandwich i was provided (Turkey Bacon Club), was messy, hadsauce soaking through the wrapper, meat half falling out, and just plain sloppy. Overall, only go if you know Dawson ispresent, otherwise you will be met with incredibly long wait times, rude demeanors, and disappointing food. Read more
If i can give rating in minus i will go with that. It always happened whenever i ordered from this place they always messed up... even on mobile orders. They dont really care about their customers. I always had to go back to brought my order which i order,everytime they gave something different like i ordered blueberry muffin but they gave chocolate one. Worst customer service, nopresence of mind, zero quality. Read more
All I wanted was a small iced cap, it wasnt even busy (only 1 person ahead of me and 1 behind) but I still was made to wait... cause no one was at the front. When someone finally did come, I had to repeat my order to the girl 3 times cause she wasntpaying proper attention. When I finally got my drink, it was so mixed just watery, and the girl just threw the straw on thecounter and went to the back when there was still the other customer waiting there. This isnt the first time that I've a badexperience there, they should get better employees that arent rude and act as if serving customers is such an inconvenience Read more
Soooo slow. Evertime i go there i wait 20 mins for a coffee. Almost everytime i go my order is wrong ! Not wasting my time there... anymore. I'll go to McDonald's in the parking lot Read more
Super slow, they only had 1 person making sandwiches, so had to wait for them to complete multiple orders before mine. Then they... dont call out the orders upon handing them out, they just expect all customers to know which order belongs to who. Then the ladytried telling us what food order it was but she had an extremely heavy accent that was not understandable, which caused someoneelse to take my order so I had to wait for them to remake my order again. They need more staff, people who can speak properEnglish, and to be taught how to call out orders upon handing them out. Read more
I work in this mall so now that McDonald?s is gone, this is the closest Coffee option. Food always comes out weird- Coffee, Ice... Capps and tea come out perfect. Usual waiting time is 10-25 mins so be prepared to wait in line. Previous staff from beforeOctober were grouchy, left things (food counter) really dirty and rude. It seems like they have a lot of new staff so at leastthey are trying to fix the customer service issues. ** Update they close for any food service at 4:30pm so don?t bother goingafter 4:30pm unless you are interested in only a drink Read more
Horrible customer service and then refused to give me any information on a manager after making a chicken wrap with ripped in... wrap making it have to be rolled up without half the ingredients inside Read more