Reviews for Royal Pizza in Edmonton, AB
The food is great here, especially the pizza. My wife is celiac and says the GF pizza is the best at Royal Pizza. The dining... and waiting area is a little rough and could use a bit of refurbishing. Stop in and enjoy a good meal at a reasonable price. Read more
I don?t write too many reviews online and probably will write more after this. I won?t get into the entire scenario but let me... give a brief experience I had with Royal Pizza that was handled brilliantly by Michelle or Rochelle, the delivery driver/managerand a follow up call today, the day after by the owner Maddock(hope I spelled that correctly)? I grew up eating Royal Pizza andI think most people have in Edmonton and Royal was always the place to order from growing up and now into my late 40?s. It?susually a go-to place, but there can be hiccups down the road nowadays with staff shortages, supply-chain issues and they?veweathered the storm of Covid pretty well compared to the quality of food and service at other places I?ve ordered from or atein. I don?t want this to be a huge monologue of my experience and the history, but, my family is a loyal customers. So, therewas a couple of issues with my meal last night and the entire staff was brilliant and immediately corrected the situation!. Weall know things can go wrong and miscommunication and the food and hospitality industry is no different. FromMichelle/Rochelle(sorry if I got it wrong) front end of staff, the driver/manager, but the coupe de grace and and added surprisewas the owner Maddock was his name personally called me today and gave me a full refund and a credit for the full amount of mymeal last night. If that is not hand on ownership taking responsibility and correcting an error that we?ve all made cooking isI do t know what is better ownership and leadership than that. And clearly it?s instilled in their staff with theirprofessionalism and a company that owns up to a mistake, something almost unheard of today! So, today I take my hat of andsalute this restaurant that?s been a family staple for well over 30 years in my family, maybe longer. So, keep up serving greatfood and service for another 30 + years!!! That phone call Maddock you made to me earlier today did not go unnotic Read more
DAMN good pizza pies and great people who enjoy a good laugh. I jokingly asked to have my pizza cut into little stars instead... of the squares And what did I get delivered a pizza cut into a star. I wish I could post a picture with this review because it'sawesome. Read more
We ordered 3 different pizzas, wings, and the Royal Garlic Cheese Loaf (must try!) and it was all excellent. Sometimes though,... the service is just as important as the food. This was a pick up order and the host at the desk, Debbie, was absolutely amazing!Service with a smile, attentive, polite, checked ALL the boxes, etc. she even offered a few paper plates and other items because I mentioned I was staying in a hotel. Thank you Debbie! Read more
This has to be the best pizza in town. A little bit pricey but then again they sure don?t skimp on the toppings and cheese. Also... the lady on cash was very great helping to make sure had napkins and extras. Read more
First time ordering from Royal. Mmmmm it was delicious! Crispy crust and pepperoni with a little bit of a kick to it! Moved to... Edmonton not long ago and I've been looking for a pizza place! Found one! Will be ordering again! Read more
I have been enjoying royal pizza generally sherwood park, blue quill, ellerslie, mill woods or the original spot in strathcona... and have always enjoyed. This time in toen I order 45 dollars worth of food and am looking forward to digging in when I noticethat the chicken i my greek salad us completely pink and not cooked. I call the Edmonton west end location and Debbie informsme its all pre cooked chicken... I don?t think so! And offers nothing to compensate this food safety issue.I understanddifferently franchises so loyal to the spots that still show customer service and quality in the dishes served. Do not recommendwest Edmonton Royal Pizza. It was literally disgusting. Read more
Well in the last 2 years we have ordered and picked up at least 40 pizzas from the west end location. Unfortunately, our last 5... of 7 pizzas have been completely overcooked, practically burnt and dry. Not sure why but it has become a hit or miss situationand we will be moving on. It was once very good but not anymore for the price. I'm definitely giving up. Such a shame. Read more