Reviews for LETS Grill Restaurant in Edmonton, AB
This is a really good place for hangout with friends. Good food and fair price.
Very nice grill!!!! Have been missing authentic Chinese northeastern style grill for months since coming to Edmonton. Lets grill... is exactly I?m looking for!!! Read more
I would give 0 stars if I could. This is the absolute worst restaurant filled with ignorant staff, boss, and managers. All the... recent 5 star reviews are only posted because there was a chain of 1 star reviews (scroll down and you?ll see them). Those arethe accurate reviews supported by the thumbs ups. I had a very unpleasant experience visiting this restaurant a few days ago. Ihave been to Lets Grill a few times before in the past, and the food was good, but after this experience, I will not bereturning anymore. They served some of the food to us raw, and when we kindly asked them to check if the food was raw and ifthere are any accommodations that could be made, the server (a tall Chinese female with long hair) just told us that it was nother that made the food, so she can't do anything about it. She was very ignorant towards us and approached us in a veryunfriendly manner, as if the raw food was our fault. After dining, we realized a day later that they overcharged our bill aswell. When we tried to tell them to refund the overcharged bill to us, the manager of the store told us that they were unable togive us the money back right away because she "don't have the right to", and directed us to the boss. After speaking with theboss, he told us that it was "only 20 dollars", and he will get back to us ASAP. It has been over 24 hours since contacting himand there is still no refund made. This strongly demonstrates that the staff at this store do not value its customers, and arevery disrespectful. Please avoid this place at all costs. Read more
It?s so good a flavourful! One of the best bbq places in edmonton And the portions aren?t bad either!!
The food here was absolutely delicious. Also good customer service!
The food is very pricey, my friend and I spent approximately $~40 per person and we weren?t full. It was $40 for food that was... not even worth it because it came out cold. I don?t understand why it takes them so long to cook the food for it to be poorquality. On top of this, the service was the worst service I?ve seen, and I am someone that eats out very often. As mentioned byvarious recent reviews, it seems like other people felt the same way. My friend and I did not feel welcome into the restaurantat all as the waitress just pointed us to a table and glared at us. Please do yourself a favour and do not come to this place!There are so many better alternative Chinese food places across the city! Read more
- I would rate this restaurant, and in particular, this location, a negative star if that was an option. The overall... professionalism that the waitress and the staff delivered was absolutely laughable. Avoid this restaurant if you can. - We cameto discover that we were served raw seafood skewers after having finished the entire meal. Initially, we were very polite andasked the waitress to check with the kitchen to see whether if the shrimp were served as it is or if there was simply a mistake.Fast forward a couple of minutes, the waitress came back with 2 seemingly overcooked shrimp skewers and left without anexplanation, to which I stopped her and asked what the conclusion of the discussion was with the kitchen staff. She respondedambiguously with something along the lines of "oh it might be half raw half cooked". As I requested a further explanation due toher inability to communicate effectively between customer needs and the kitchen staff, she responded impatiently with "I was notthe one that cooked the skewers," "then what do you guys want to do now?". - We ended up getting the shrimp skewers taken offof our bills (which should have been the bare minimum the restaurant could have done), yet, we weren't offered any formalapologies throughout the whole process. - We have also found out that we were overcharged, and still have yet to receive eithera response or a refund from the owner himself. - There could have been so many other ways to approach this situation, but thewaitress and the staff chose the most unprofessional and unacceptable one. I hope this review can be brought to the owner'sattention and hopefully offer formal training to their staff on what decent customer service is. Read more
Everything good, good taste, good waiter. Especially the Chinese girl with long hair, friendly and nice. I got the meat with... little bit raw, and I ask her for help. Then I have the new beautiful grill meat again. And she also offer refund for the onethat raw. How come someones complained about the food and serve. I love this place! Better try better come. Read more