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Reviews for Arby's in Edmonton, AB

Cary M 1 year ago
1

As I was waiting for my food, a customer came in with a sandwich he had gotten at the drive through. He said they forgot the... cheese. (It happens). The staff took the sandwich the customer had been handling (probably with unwashed hands since he wascoming in from his car) gave it to the kitchen staff who placed the used outside sandwich on their food prep station where myfood was soon to be, added cheese to a partly eaten sandwich, wrapped it back up, handed it back to the counter staff and NO ONEEVEN CHANGED THEIR GLOVES!! They didn?t wipe down the prep station, nothing. I have never seen someone bring partly eaten foodin and have something added to it. I?m pretty sure health standards dictate that they should have thrown the food out andprovided the customer with new food as ordered. This has been my go to Arby?s for longer than I can remember. I work 50? awaybut I demanded a refund and will NEVER go back. You lost a long time customer so you wouldn?t have to pay for another sandwichwhen you made a mistake. This is not safe food handling, especially when so many people are sick with covid and otherIllnesses. It also took over ten minutes for them to figure out how to give me a refund. Train your staff properly or firethem. Read more

Lalaine Mejorada 1 year ago
1

We got raw chicken nuggets! So disappointed, we love arbys nuggets but some pieces was raw inside. It has a smelly chicken smell... and soft inside ???????????? Read more

Cam McKechnie 1 year ago
5

Haven't been to Arby's since I was a kid and my mom would pick me up from school during lunch for a once in a while. Can confirm... that it still tastes the same and brought back some nice memories. The overall experience was good. I went through the drivethru, the order taker was accurate and my food was hot and good. No complaints. Read more

Barn Hart 2 years ago
1

Spent the long weekend in Edmonton. Hit up this Arby's as we don't have one where we live anymore unfortunately to feed the... family on the way out of town this morning around 11:30.Traffic was busy and I was driving so waited to eat my chicken baconSwiss after I got out on the open road. It was absolutely terrible. The chicken was rubber and chewy. Almost like under cooked.It wasn't pink but super creepy texture. It felt slimy and maybe it's because I waited half an hour to eat but the whole bun waswet and falling apart. Couldn't eat it was very turned off and scared of getting sick but now half hour into a 6 hour drive homewasn't gonna turn around so had to drive home hungry..One daughter ate hers right away and had similar complaints about hers tobut just thought she was being fussy in the back seat Didn't think much of it but now I feel bad for telling her to stop beingfussy and just eat it. Also could not believe how small the kids menu chicken and cheese slider was.. it was tiny my 9 year olddaughter ate it in 3 bites. Good thing i had bag of chips to tide her over.. We were left hungry and very disappointed ????..Iguess the good news is we didn't get sick and the curly fries were awesome as usual ???? Read more

D D 2 years ago
1

The worse brisket sandwich ever. $16 for a meal. No wifi, no ice(ice machine broken). Curly fries was crispy but not nearly... enough curly fries all broken pieces. Very dissatisfied. Arby's link below asks for all your personal information and evenafter all that they have no solution. Don't bother, they don't give a s*** about your feedback. Read more

Rose Al Ratrout 2 years ago
5

Great experience with the food and staff, the staff are very helpful and nice and are capable of explaining the menu options,... and the food is great, especially their cheddar and beef sandwich. Will definitely go back again, thank you ???? Read more

Nicole Neumann 2 years ago
4

Loved our orange cream cycle and mocha shakes. Unfortunately, when we asked for 2 orders of cheese sticks we literally got just... 2 sticks not 2 orders but they were still great to eat! Read more

Alihan Ibrayev 2 years ago
1

My order included curly fries and onion rings. Fries and onion rings were burned and impossible to eat. I noticed it only at... home. I tried to eat some but it gave me nausea. Had to throw everything out. It's either workers overcooked it or they hadreally old oil in the fryer. Read more