Reviews for Nom Nom Nom Cupcakery in Toronto, ON
The entire process from placing my order to delivery was seamless. Excellent communication! Cupcakes were beautiful and tasty.... Thank you Bonnie. Read more
I planned a baby shower in December, three days before the party our cake decorator got Covid and cancelled our order. Nom Nom... Nom jumped in to help me. The amazingly friendly owner took pity on me and my situation and made us 2 dozen AMAZING minicupcakes. Everything was perfect. Exactly what I asked for. They were a huge hit. I couldn't be more thankful for smallbusinesses that go the extra mile. Thank you for saving us and making sure the mom to be had sweets at her party. Read more
Reply to owner's response: Notice how she neither: denies her mistakes nor apologizes for them. Bonnie: for the cake stand, we... have contacted the venue and set it at the front desk ready for you to pick up once you contacted us. We still have record ofthe correspondences back then. We really couldn't retrieve if personally because we have left the city since. Honestly, if youhad replied to us with a solution (e.g. charging us the stand fee or reimburse you for your trouble, we'd be happy to to do so).I?m sure everyone can imagine how crazy things can get on weddings. You had not replied and left it there, a mature businesswouldn?t have done so. Back when you contacted us, we actually had immediately apologized for our failure to return itpersonally. Have you ever apologize to us for your mistakes? You?re really comparing replacing a cake stand vs. a one-time only,irreversible but hallmark, life experience. Dear newlyweds to be: I really doubt this business puts customers? needs first.There are honestly vendors out there with better customer service attitudes. From reading her defensive, unapologetic reply, Iam really tempted to take away an additional star. As a bride/groom, wouldn?t you opt for a happier vendor service experienceon one of the most important days of your life? ********Original Review Below*********** I previously attempted to post thisreview, but it's been deleted for some unknown reason... hopefully this business is not deleting its negative reviews - that'dbe such a discourteous thing to do as a business. Bonnie's cupcakes are delicious. However I took away some stars to reviewstrictly of our experience with her as our wedding vendor in April of 2019. During consultation, there was no issue or problemraised to our proposal, which is a big, roughtly 6" cupcake on the top of the cake stand, with regular cupcakes placed in thelevels underneath. Which I can see from her other reviews that she was able to do. On the day of our weddi Read more
I had Bonnie design my semi naked cake and various cupcakes for my wedding. I showed her my dream cupcake tower and she was able... to offer suggestions on how to perfect it. We went for a cake/cupcake tasting and I was able to customize the buttercream icingand cupcakes. I had the berrylicious and summerlove cupcakes. I also ordered the seasonal flavours- MANGO and PASSIONFRUIT!!!They were a huge hit at the wedding and the guests loved it!!! Bonnie is very easy to work with and she replies back promptly.Her prices were also very reasonable! Thank you Bonnie! We loved everything and we will order from you again! Read more
Amazing cupcakes which taste as wonderful as they look! I ordered the mini-cupcakes with the berrylicious topping and it was a... huge hit at my daughter's birthday party. The owner even created a special decoration with my daughter's name on it which madethe day even more special. The company is very responsive (responds to email, text within a few hours). I highly recommendthese cupcakes for people who enjoy high quality sweets. Read more
Ordered for my first time last week - great service and delicious treats! Their menu is actually one of the more eye catching I... have seen for baked goods! As someone who is all for supporting local businesses, this is definitely a spot to check out. I,myself will be a returning customer! Read more
I've ordered numerious times from here and all I have to say is WOW. Amazing flavors, real buttercream and very friendly owner.... You get real desserts that are fresh and made to what you want. The taste is amazing compared to these higher end dessertplaces. And she's very flexible with times after business hours for delivery and rates are priced very well! I'll continue toorder from here after wanting more seeing her instagram page and the amazing work she does! Big thumbs up! Read more
Ordered from this place for a birthday and cake was great. Ordered a 2 tier cake that was baked perfectly with the perfect... amount of sweetness and also the 2 orders of mini cupcakes made me wish I had ordered more. 5/5 Read more