Reviews for Kone King East in East Aurora, NY
So awesome. So many different flavors. Plus they have pumpkin flavor soft serve, seasonally. Their ice cream sandwiches are made... fresh. They even added sprinkles upon request. Read more
So many flavors. Friendly service. They are patient with me and my indecisiveness. There are so many choices to make. They also... have pre-made ice cream sandwiches and other delicious snacks. Read more
Best soft serve ice cream around! Around a million flavors of Perrys hard ice cream too. Great specialty treats and ice cream... cakes too. Usually very busy, but well worth the wait! Read more
Way to go having 1 cash register. I could not believe a line out the door and people crawling over each other. I went in to... buy a cake with no writing and got angry looks from your workers and from people on line because they saw me as cutting theline. You had three registeres last year. El Cheapo!!!! Read more
Had a chips ahoy parfait. It was excellent. Fast service with lots of sitting room. Manny options to choose from
Decent size soft serve for the money. The flavor of the day was cherry. The cherry was pretty subtle but had a nice flavor. I... got a cherry vanilla twist with chocolate sprinkles. I am not a huge fan of the chocolate sprinkles they use. My daughter got apineapple dole whip, which she loved. We all enjoyed everything very much. Read more
Very good ice cream. We asked if it was custard and the young man who took our order didn?t think so but it sure tasted like it.... No need for toppings when the ice cream tastes this good all on it?s own. Read more
Young man behind counter at 7pm tonight...disrespectful and horrible customer svc. My wife ordered a sunday and i their... chocolate covered cherry twister. Hers fine but @10 spoonfulls into mine the chocolate pcs are cheap n waxy without flavor andbarely any cherries. I couldnt finish it so i brought it back to him at the counter (and honestly i was polite) and said " iknow its not you but i have to comment about this. Its chocoloate is cheap n waxy and hardly any cherries and i cant finish it.I left it on counter and sat back down with my wife while she finished. I didnt get rude or even ask for a refund. 2-3 minuteslater the young man comes to our table side. We thought he was going to say sorry about the quality and offer a substitute or arefund. NOPE. He said instead " excuse me but youre going to have to throw that away. The counter isnt a garbage can". Wow. Stunned and at a loss for words temporarily as he walked away i did say " no, you can throw it away" @4 minutes laterwhen my wife was done with hers and we got up to leave i walked back up to counter where the twister still was and told him "listen, i was being polite and only critiquing the twister but you are extremely rude and will address it." I walked out and asi was he was muttering something at me which lucky for him and my temperment i didnt respond. Two questions remain: did hisco-workers advise him to do all that? And does Kone King mgmt condone such customer svc with two other ice cream shops less than5 minutes away? Read more