Reviews for Firehouse Subs Mark Twain Village in St Charles, MO
This was my first time ordering from this location and everything was EXCELLENT. We have a Firehouse Subs out here in O?Fallon,... but the quality of food and service has severely declined over the last year, and it shows. We will definitely be back to thislocation!! Read more
the disrespectful service. Nasty conversation. This business is going down hill for sure. If it isn?t I guarantee it will. I?m... don?t want an apology from you. I just wanted my money back tonight. Will never go back. Almost as bad as jack n the box. Theproblem starts at the top of the chain. I?d never allow employees like that represent my business and I. What an embarrassment. Read more
Service was fast, friendly, and my Roast Beef w/ Cheddar Sub was delicious! Restaurant was very clean.
This was my first time eating at a Firehouse Subs. If other options are available, I'm not likely to choose to eat at another in... the future. The quality of the food didnt not meet the price paid for it. The food tasted fine, but the presentation was poor.My sandwich (jamaican jerk) was basically soggy with combined sauces and the Mac and Cheese would be more adequately calledCheese Soup with Macaroni Noodles. The staff was friendly, but unhurried by the line of people waiting. Read more
Sad to see so many. One star reviews. My daughter and I went here today. Received a great greeting. The lady was helpful with... the menu since I hadnt been there. We got our food and received a "have a blessed day on the way out" food was correct,delicious and picture perfect. Read more
Went to this location yesterday and was pretty disappointed. There were an employees kids sleeping in the lobby and going back... behind the counter. The employee taking the order was very rushed and asked me ?is that all for you? after EVERY sandwich. Ourfamily of 4 is standing there, why would that be all after 1 sandwich. The bread and toppings were completely wrong on myhusbands and I sandwich. The employees were fighting loudly about who was washing dishes. It was a train wreck and probablywon?t be back. It?s a bummer since we normally love Firehouse. Read more
Ordered a steak and cheese add banana peppers. Received banana peppers on bread. Because I ordered through door dash, I received... zero help. No assistance offered whatsoever. What a joke. Read more
First time trying will never go back Absolutely terrible service I ordered and steak and cheese with no mustard , mayo, and... onions due to the fact I am highly allergic to onions the counter person did not ring it up with no onions so I marked the subjust to make sure they didn't just pick them off and sure enough they gave the same sub and it still had onions on it. I askedfor my money back and received it. The person I was with didn't even get his food right away and he had to go to the counterbecause they lost his order. Absolutely terrible service Read more