Reviews for Red Robin Gourmet Burgers and Brews in Durham, NC

Walked in and waited almost 10 minutes before the receptionist came out and told us that there would be a 20 minute wait. The... place was almost empty with the staff wandering around aimlessly. The girl that came out had the personality of an undertaker. What?s going on now a days? Nobody takes any pride in what they do anymore. Poor management here. Go elsewhere if your in ahurry. Read more

Visited Sunday morning around 11:30am. We were seated in the bar area and the service was extremely slow. We received cold... bottomless sweet potato and steak fries. Requested them to be sent back to the cook. The service was nice but kitchen was backedup I believe due to staffing issue. I Wasn?t happy with our experience today! Read more

I?m not a burger person but Red Robins seems to make it good. I?ve tried a few different kinds and it has all been... delicious. Cocktails are good as well. My husband always orders the boneless chicken wings and loves it almost as much asApplebee?s. Location is good. It?s in a small shopping center that is with Carraba?s. Parking is okay. Staff is veryfriendly. Service is quick but we were there during non peak hours of 8-9pm. Cleanliness was okay, could?ve used a little extratouch with the bathroom. Prices for food is standard for a chain. I think it?s reasonable. Read more

If you have plenty of time (which thankfully we did ) then sure go ahead. They are severely short staffed ? at least in the Bar... Area. The Bartender was the only one attending to 6 tables full of at least 3+ people each table AND 6 people at the bar. Aserver came over AFTER the bartender took care of orders. Poor guy was delivering the food too! On top of being the only onemaking the drinks. Bartender on 9/28 pm shift was Boss/i wouldn?t of handle it as well as he did. Good burgers. Just the?bottomless sides? were not really bottomless when the wait time was 2+ hours on service? Read more

We decided to have a late night meal. They are open til 11. The food was delicious. We had the burger with unlimited fries. The... food was hot and our waiter was amazing. He was very friendly and had amazing customer service! Read more

Excellent experience in ever way! Our server Rae was the best! She had many tables to tend to as well as ours. She was busting... her butt to make sure all her tables were taken care of at all times. She was so friendly and gave great recommendations on somethings to help us. Our food was great! My son and I had burgers and they were cooked perfectly (MW and M as requested). Mydaughter had boneless wings and loved them. Read more

A little short-staffed, so service is slow; please be patient, as the servers are very friendly and are obviously working hard... to please. The burgers are delicious and cooked to order perfectly... once you pick one from all the wonderful choices on themenu. Just come back and try them all! There's a good selection of sides to choose from as well. Prices are reasonable. Read more

Enjoyed everything we ordered, especially the Banzai Burger. As always, we love that they will refill your fries basket at no... extra charge. Their strawberry lemonade is also excellent! Great service; great food. Read more