Reviews for Panera Bread in Durham, NC
Far and away the most unprofessional Panera I?ve visited to date. Today is the second time I have shown up to pick up a large... order only to find they had not begun preparing it. The staff was not even remotely apologetic about it and slowly beganpreparing it. Meanwhile, the staff member cleaning the bathrooms walked out yelling profanities and walked into the kitchen toloudly commiserate with the staff preparing my meal (slowing them down). The orders were both missing items and the food wascold. They are always out of stock of bakery items as well. 0/5 stars would not recommend. Read more
The visit today wasn't the best. The place was kind of messy inside. The lady behind the counter was struggling to take our... order and very hard to hear behind her mask. We ordered dine in, but our food came in bags because they "were short staffed andweren't doing any dishes." We had no plates and had to eat off of our bags, and the meal was missing an item. At least the foodwas decent, but still overpriced for what you get. My turkey chili soup was nearly $8.. but it was good. Read more
Easily my worst Panera experience and maybe in my top 5 worst experiences at a fast food establishment. Placed an order on the... app, said the food would be ready at 12:28. I arrived at 12:28 to see 20+ people waiting for food. Ended up picking up my foodright at 12:51. Meanwhile, the drive through line was humming along quickly. So if you want to order during rush hour,definitely go through the drive through or you'll have to wait 20+ minutes. After getting my food, I get back to work to findout they incorrectly made the sandwich. They had such little meat, it was insulting. I get that they are busy, but they need abetter approach to managing the orders. Perhaps even turn off online ordering if they are too swamped to meet the expectationsthat they themselves set. This place just screams poor management. Read more
This was completely disgusting. Not only was the drink nasty and over priced. It didn?t taste the same as it usually does when I... get it. Customer service was terrible. The girl was on the phone or talking to someone via her earpiece and did not speak, evenwhen I said hello how are you. Read more
Ordered from the app at 11:45 to pick up, prepaid. Got to the store at 12:05 and doors were locked. I could see at least three... people inside, but they did not unlock the door. We went around to the other doors, but they were all locked. The sign ondoor said they were open 7am-9pm. We knocked and knocked on the door and finally someone came over, I explained that I hadordered on the app and prepaid, they said it would be 20 minutes! We were on lunch break and could not wait, so I asked for arefund. Manager cancelled the order, but I still don?t have my money back. I have ordered at other locations for years andnever had a problem. They acted like it was ok to not open, they should shut down the app if they cannot open. Read more
For $31 including a $2 tip. This is what we got plus 2 sweet teas. This was the worst meal I have had in a long time. I could... barely taste the chicken salad, because there was hardly any. The other sandwich , you tasted nothing but mustard. $11.50 for atiny salad. Asked to speak to the manager to compliment the male cashier. Stood there for several minutes watching her text. Shenever came out. Read more
The food tastes fine, but the food preparers regularly don't account for customized orders, plus it is obvious that the sandwich... is just thrown together, usually with the meat all in one spot and other areas of the sandwich just being bread. Today I askedfor no tomato and no onion and for bread as a side. I had tomato and onion on the sandwich and no side. Not worth the $10 I paidfor a take 2. I only give 2 stars (instead of 1) because it tasted good, after I customized it myself, but I will not bereturning to Panera at this location. Read more
The quality, or lack thereof, seems to be a trend at this location. Just received an order that was missing all 4 baguettes, no... soup for the cheese and then this miserable sandwich. $2 to add avocado, that single measly slice. Read more