Reviews for Pizza Hut in Duncanville, TX
Did not have any drivers and the doit dash person they reached out to deliver never showed up. I waited over a hour.
This place is always dirty! Can someone get some glass cleaner and at least wash the windows?!?!? Also, if I order a box pizza I... expect to get all 8 slices, NOT 4!! They only put meat, sauce, and cheese on the ones in the middle. On top of that.. the wingsI ordered were sitting in the plastic holder on top of the sauce. GEESH, they didn't even try to shake it up!!! Then when Itried to call, once I made it home and saw everything, of course I don't get an answer... Read more
Online order fornwindow pick up. Was told it was ready so to pull around. I was then #5 in line and sat there 10 min before... just going inside. Inside there was 8 people waiting and all staff in the back standing around. Stood there another 10 min sonow almost 30 total min of waiting after my order was supposed to be ready. Don't waste your time, the employees have no workethic or care in the world. Read more
The pizza was hot and fresh and ready in minutes.. The young employees was nice friendly and seem to enjoy their work...... Especially the one I call Ms.Pizza Lady.. She smile every time I call her that..... Read more
I IMMEDIATELY regret going to this location everytime I order. They get the order right but the customer service SUCKS.. I gave... 3 stars ONLY because they always get my order right and its good... One visit, the lady is being RUDE to another customer whenI walked in to pick up my order.. I just turned around and went across the street to Domino's.. I was in the mood to pay forrudeness.. Last night- daughter placed an online order and asked me to pick it up on my way home. This location has a drive thruand that was her option for pick up.. Pull up and there is an employee sitting in the window with her hand on her head and backto window with a handwritten note taped to window saying come inside.??????????? Go inside see many employees but no one greetsme.. Instead they continue in conversations- one employee is texting and another is raising his shirt showing off his tattoo..The one seated gets up and doesn't greet me but simply says whats your name? I give her my name- she gets my order and hands itto me and goes and sits back down..Again doesn't say thank you or anything.. the guy in a different shirt so im assuming he wasmanger on duty- never turns around but continues whatever he was doing..SOOO IS CUSTOMER SERVICE SKILLS no longer required towork in fast food??? Read more
I went for 2 pizzas and then throw them. I don?t like to do that with food but this place is the worst in cleanliness. I was... with my son waiting for the pizzas and I saw the employees playing in the ground with each other, counting money, and never washtheir hands when they gave me the pizzas. Disgusting place and there?s no customer service whatsoever. I can?t understand howthis place is still open. I?m gonna write to corporate. Never go to this place. Read more
This location Is really bad! The WORST I have ever came across! I?ve ordered about 5 times from there and every time my pizza... is not how I ordered it. I ordered large with extra pizza sauce and extra pepperoni and there is hardly any pepperoni or sauce.There customer service is horrible, they never answer the phone. Alway hours late with the delivery?s I will Never order fromthere again. I highly recommend they close it down or fire everyone there and hire new ppl! Read more
I usually order delivery from this location. Today I had an issue and ended up going to pick it up (I didn't mind since I'm less... than 10 min away) since they were short on drivers but the manager made sure to make things right. Great customer service! Ireally appreciate that they made sure to take care of their loyal customers. We will definitely continue to support them. Theemployees at the location were all very friendly when I arrived for my order. Read more