Reviews for Chipotle Mexican Grill in Duluth, MN

Thursday October 27, 2022 - 5pm - ONLINE ORDER Treated myself and mine to birthday treat at Chipotle - turned out to be NO... TREAT. $25.95 with an $8 dollar online discount. Plant-based protein Burrito (Everything) and Steak Bowl (Everything-no hotsalsa). burrito was about 3/4 filled, hardly any protein and light on all other ingredients. Bowl was only half full with apinch of steak, forgot sour cream, fajita mix - added hot salsa (DID NOT WANT) and a pinch of quacamole-$2.50 XTRA. Secondconsecutive time online order was wrong and shorted. DO NOT ORDER ONLINE, MAKE SURE YOU WATCH THEM MAKE YOUR ORDER - or just goto Q'Doba. 8) Read more

I really hate that this is the only Chipotle up north. This location been been terrible for years. The place is constantly... messy. I get that it gets busy, but to always have messy tables and counters every time I come in here is unacceptable. Thelemonades are almost always empty. The burrito bowls have been consistently half filled every time I order them. I would go ininstead of placing an online order, but half the time it?s online order only, which makes zero sense. If it gets busy, it shouldbe in person order only, not the other way around. My recent order took like 40 minutes to get, the bowl was half empty, and thechicken was completely cold. Save your money and go to Qdoba. I refuse to give this place my money anymore. Read more

I was kinda excited to go to Chipotle and try their new Guajillo Garlic Steak. I haven't been to a Chipotle in over 20 years (in... The Twin Cities area) and I remembered the food and service being pretty good. But, my experience last night...ugh! First, therewas absolutely no personality or energy behind the counter. Staff didn't talk to customers or each other. No banter, justexpressionless faces. Everyone looked like they had someplace better to be. Second, the kitchen, in plain view, was a mess. Notjust a mess from a busy shift (dishes were piled high on prep table), but the stove/oven looked like it hadn't been cleaned formonths. Third, portion sizes were teeny (my bowl was about half full) and the bill for two people came to $35!! Fourth, the foodjust really wasn't all that great. The steak was barely warm, dry, and tough. Not a lot of flavor (guajillo, garlic, or lime).The corn was frozen. Read more

I'll start with online orders only.. what a joke. Took me 10 minutes to figure that out, then I had to wait another 20 minutes... for my order because they were so behind. This place is so filthy.. food all over every counter. The guy making the orders hasso much food between the pans, like over an inch high. Then he grabs a wet towel and tried to scrape it all off into the trashcan. Those scraps were falling back into the pans, mixing old food into everything with his sopping wet towel. They claim theyare under staffed, but cleanliness should be your first priority. I would have canceled my order if I knew how. So verydisgusting Read more

Worker was barking loudly at customers while making the food. No baskets so eat your burritos off the table. Only make... quesadillas if you order online, what? No veggies, they were out of onions and green peppers. Wow! The meat was not fresh. Icould go on. Terrible place. Read more

The restaurant is incredibly filthy and the staff are careless at best. I find the food is extremely inconsistent. I have had a... time where I order online to get there and find the place is closed with my food sitting on the pickup shelf 45 minutes beforethey're supposed to close. Business hours are rarely honored and finding a way to actually order whether in person or online isa task in itself. Read more

We came here to eat lunch today at 1 pm, but there were signs on the doors indicating they are closed due to staffing shortages.... The sign said 11 am to 8 pm, but it was 1 pm and they were not open. However. Oddly enough there were 4 employees visible fromthe window including 1 employee sitting down st a table and eating. I don't understand how they can't be open with employeesthere and eating ???? doesn't make much sense to me. So instead we went to Noodles ???? instead! It's always anexcuse....blame covid, blame employees, etc, but clearly it comes down too poor management and poor leadership. Chipotle, Iam unfortunately breaking up with you and will be giving my business elsewhere. Read more

This restaurant is nasty. It was not even busy when we were there. The food was not fresh and all my steak was all gristle.... There was not 1 table cleaned for us to sit at so we had to clean our own. Also informed employees that the carbonation was outof the fountain pop, we were there for over 30 minutes and it was never changed. If I was management I would be ashamed. Read more