Reviews for Popeyes Louisiana Kitchen in Dulles, VA

I went to Popeyes Dulles town center on 10/2 and ordered shrimp popcorn and coleslaw for my 11 year old. Me and my wife order... food from another place from the same food court. My daughter started eating coleslaw without noticing it and after eating ¾spoons, she felt bad and asked me if the food was ok. When I looked at it, right the way I realized it was rotten and bad smellwas coming from it. I went to the store and wanted to talk to the manager. The cashier was rude and mentioned the manager wasnot there. She offered to refund me the price for the coleslaw but did not even apologize. When I came back to my seat, Inoticed my daughter was throwing up and immediately took her to the rest rooms. I went back to the store again and informedthem, and again wanted to talk to the manager but they completely ignored me and gave me a phone number to call. When I calledthe phone number it went to the same store I was standing in front of and no one picked up. My daughter was not feeling well forthe whole night and missed school the next day. I was so shocked by the whole thing by Dulles Town Center Popeyes authority. Iam attaching the receipt and food photo here Read more

Horrible place!! Never buy food from this store. They server bad/ rotten coleslaw today and when we complained they didn?t care.

I ordered a 14pc family meal, and we got seven wings?.. we opened the box, and it was like half full?? I was like ok?. we don?t... eat much anyway, so we started eating. The chickens were so soggy as if it was fried probably 3hours ago; coleslaw was terribleand sour. I don?t think I will be craving Popeyes for a while? Read more

I ordered our family menu with 14 pieces and two sides. The coleslaw was sour and not fresh. The chicken pieces were cold and... small. It wasn't a pleasant experience. Read more

They are so friendly at this Popeyes and their chicken sandwich is awesome. I always ask for extra pickles

This location is definitely deviating from Popeyes' fried chicken recipe. Doesn't have the signature crunchy and flaky breading.... Both white and dark meat pieces were salty and dry. Read more

They could definitely improve their food quality and services being inside mall. We received cold fries and they were happy to... give us another box but it definitely took time as it was during rush hours on Fridays. Not sure how they would be managing onthe weekends. Read more

I'm going to echo or confirm the poor service here. The employees may be overwhelmed but speak to people, acknowledge that they... are there. Apologize for the wait, say hello. Why was one employee just standing in front of a register but only filling drinks?The good news is there aren't many options in the mall and perhaps customer service isn't a priority. Don't love that chicken atPopeyes to deal with them. Read more