Reviews for Popeyes Louisiana Kitchen in Dublin, CA
As far as the food goes, 5 stars. Always fresh and hot, and cooked well. The problem is the customer service. The last two times... I've gone they messed up my order. The first time I ordered an 8 piece nuggets meal and a spicy chicken sandwich. They tell meto pull to the front and wait. Guy comes out a few minutes later with the food. Ask if everything was in there and he said yes.Get home, no chicken sandwich. The second time I ordered again an 8 piece chicken nuggets meal and a spicy chicken sandwich.They remembered the chicken sandwich this time, but only gave me the chicken nuggets without my fries and drink. Luckily I haddouble checked this time, and asked for my missing items. I only go here because it's the closest Popeye's location to me. If Ihad any other choice I wouldn't even bother. If you go here make sure you check for all of your food before leaving. Read more
The store that can?t get even web order straight deserves this rating. 2 sandwiches missing out of 5 item order tells you the... attention to detail they have :-). Glad that Corporate refunded. store didn?t even pick the phone. Pledge to self? never visitPopeyes.. :-( Read more
Used drive-thru, haven't really had a good experience from this location in years. I just tried again after a year and nothing... has changed. The quality is lacking, the biscuits were not buttered and dry, the chicken looked like it was under a heat lampall day and they forgot the fact with the mashed potatoes, had to confirm my simple order multiple times, 8 piece family, dark,spicy, with mash and gravy. O well, I guess I'm done with this Popeyes. Read more
We ordered drive through 2 times in 3 weeks. Both time they made big mistake on our orders. When we ask for spicy, they give us... mild. When we ask for non-spicy, they gave us spicy. These guys need some serious training. Read more
Food is what?s expected. It?s good. The staff here is very unfriendly but it?s not like I?m looking for exceptional service when... I go to Popeyes. It?s just good enough. Read more
I had some disappointing times coming here to this Popeyes. One day I drove here at night just after they closed the inside, the... drive thru was only open and I ordered a Mac and cheese, red beans and rice and a soda. Get to the window and grab my order,everything looked fine until I drank my soda and it was lemonade that tasted horrible like straight sugar. I drove back to drivethru and tried to get a new drink, not only was the drink bad but they were skimpy on the Mac and cheese. It wasn't filled tothe top. So I asked the man to give us one free side order for the hassle but he was stubborn and said no. I asked nicely againand he finally said ok and threw the drink away. I will not come here again. Very skimpy and rude. Also several times Id orderand they wouldn't give a receipt or put napkins in my bag. The only good order was the Hottie sandwich for me. Read more
Food is great. Too busy to even care for customers who is inside. Have to wait for a long time just to get attention to even... grab napkins & I don?t understand why should One has to ask for napkins? can?t they keep some in the food bag or provide adispenser next to drinks . Have to make a trip again for sauces for dipping the nuggets?poor customer service Read more
By far one of the worst Popeyes I?ve visited. This location is generally busy, but with terrible service. My order has been... incorrect 50% of the time and it doesn?t seem like this location takes great pride in service. They don?t really listen towhat?s being asked for when you?re going to order, service feels rushed, they close early, and they seem to not care. If I wascorporate at Popeyes, I would really spend checking out how they do things and potentially send a secret shopper. Food is ok,standard Popeyes, service is not so hot. Read more