Reviews for Burger King in Downers Grove, IL
Asked if we wanted to ketchup I said no I?d like honey mustard. Staff said oh that?s extra. How can they offer free ketchup but... when I wanted only ONE sauce for my entire order that?s extra? Won?t be coming back again Read more
Lucy was very rude in the drive thru. I asked her to use a coupon on the app to receive one of my 3 small fries for free but... instead she added a 4th fry for free. When I asked her if I got one of the 3 fries for free she said no it was for a large fryonly. When I responded can?t you just make one of the small fries a large she rolled her eyes. She didn?t change the order shejust walked away. Read more
I have been here couple times and they have good service today I was doing door dash and I went thru the drive thru to pick up... the order I told the lady on the speaker the name of the person and she couldnt understand me and said "pull up to the firstwindow." While I was driving forward she said in Spanish "pinche pendego no sabe ordenar" i went back and I told her "Do youknow I'm Mexican? Why do you said I'm pendego? Is this how you treat your customers? I went to the first window and for mysurprise the person who said this was the supervisor never in my life I'm going back to this burger king. I really hope someonefrom top manager of burger King sees this. Read more
One star is for Gio (I hope I spelled that right), thank you for your kindness and being so polite. And as far as your crew... goes, they need some manners. I guess they keep the lobby closed so they don't have to clean it. But letting in a disabledveteran would not have hurt a thing. Yelling at us was unprofessional and disgusting in general. That disabled veteran is also atruck driver and my husband. That's why we couldn't go through the drive through. I guess you forget what people in the militarydo to keep you safe. And I guess you forget what us truck drivers do. Next time you order or buy anything, remember a truckerhad to bring that for you. Maybe corporate needs to hear about your rude actions today. It is free to be kind and considerate. Iwould have even cleaned up after he was through. What a shame. Read more
Omg!! I have never had a bad whopper in my life!! Until this location!!! The whopper was so nasty... I almost threw up and... threw it out! I'm not joking the woman the manager who is making my wapper made it in 5 seconds flat (huh?) it was soatrocious!! The fries were burnt to a crisp and nasty, what a waste of money! I will never come to this location again! Read more
I don't usually write reviews but I just had to share my experience. I went into the drive thru and told the guy on the speaker... that I had a coupon. Never did he ask for the coupon code but still took our order. Then I made a separate order of just onionrings and also had a coupon for that. So when I got to the window I showed him the coupon again and said I was supposed to showhim at the speaker. I told him that I clearly said that I had a coupon at the speaker and he took the phone to put in the codeand he gonna tell me that I'm lying. I asked him "did you just say that I'm lying" and he just shut the window fast. The firstcoupon didn't work for some reason but we just decided to pay the full price since the address didn't load. However he was ableto use the code for our onion ring coupon. It's still not right of you to tell me I'm lying when I said it clearly. Maybe youjust need your hearing checked or get a new headset. That was straight up rude. This is the first and last time I'll ever be atthis location Read more
Hot, Fresh food, Fast service, & kind employees!???????? I recommend the Wopper Special; 2 for $6! Large fry is $2.59. ???? Stay... safe y?all! Thanks for being so nice. Read more
I am not one to write bad comments, since I know what it is like to work for customer service, but really, this person called... Luci, has a very bad treatment of customers, she is rude and gets on your own with customers and is supposedly a manager. Howsad that this place has these types of people who only serve to drive away customers. I will never go back there because ofthat Luci Read more