Reviews for McDonald's in Dover, DE
Horrible service. Hey Felicia...if you were in the drive through at 1050am on Dec 1, 2022, your custom service needs work. Your... tone is unfriendly and sarcastic. When called out on it, you got even more irrate. If you don't like your job, find a new one.Otherwise, do the right thing and be friendly and welcoming to customers from the get-go. You'll get better results. This is whyChick-fil-A continually gets business....never had an issue with customer service. McDonald's needs to take note. Train yourstaff better and hold them accountable when they don't measure up. Needless to say, I left without spending my money here. Idon't think reviews of fast food establishments get much thought. People pretty much stop at whatever is close to get unhealthy,fast food when they're on the go. However, I hope your GM or RM sees this review and corrects the customer service here. It'sreally unacceptable....but is getting more and more acceptable the more crazy this world gets. According to past reviews, thislocation has consistently lacked in good customer service and serving satisfactory food. New leadership in order..... Read more
Thank you for being educated on your job roles and efficiently know how to do things! Your management has done well over at this... location! Read more
Not happy with the food I got. Apple fritter was hard and cinnamon roll was messy and didn't receive a fork to eat with.
I had to wait for almost 30mins for my order and I was not told when I ordered that there would be a wait for the items. I was... told to pull up and wait after I already paid. Had I known there would have been a half hour wait for the items ahead of time Iwouldn't have ordered from that particular McDonald's. I will not be back, because this is not the first time this McDonald'shas had issues. Read more
First of all there was only three people in the line myself included. Went up to drive through and they messed my order up. I... had a pretty simple order. All I asked for was a bacon egg and cheese biscuit, bacon egg and cheese McGriddle, and a steak andegg platter. They gave my order to someone else. Then they had me pull up to the third window to pick up my order. After 5minutes they asked for a receipt to show proof of purchase. I waited another 10 minutes for my order. When they came back withthe order it wasn't even what I asked for and on top of that they still didn't bring the bacon egg and cheese biscuit andMcGriddle. I had to wait another five minutes for them to go back and get the sandwiches that I asked for three times before.The steak egg and cheese platter was pitiful and definitely not worth the money. I already try to stay away from McDonald's butthis is confirmation and I definitely won't be back at this location again. Read more
Sat in the drive thru for 25 minutes, explained to 5 different associates MULTIPLE TIMES my order (3sandwhiches, 3 hash brown).... They still got it wrong on the receipt. Handed the bag back in the window (which is a no no!). Then they park us. My husband hadto go in and ask where our food was, for the manager to only give us the same wrong old food in the same old bag AGAIN! Andliterally put two hasbrowns in the same wrapper. I?m not sure if they were all on drugs but the manager definitely was. I askedfor my receipt back to call corporate, and they refused. Attempted to call to speak to maybe someone not so drugged up and gotno where! Sad, disgusting Service. Read more
Went out to McDonald's yesterday to get Carmel frap love those so since I was there I got a breakfast sandwich this is what it... looked like after I got home and opened it now why would someone actually give this to a customer why not just throw it away andtoast a new one so very unacceptable!! Had I not been home I would have taken it back I gave the egg sausage and cheese to mydog threw away the muffin Read more
I order a Filet O Fish, 6 pcs nugget, and a small fry. The Filet O Fish had no cheese and they used double cheese burger buns.... The 6pc nugget came with FOUR NUGGETS and 3 sauces. I guess that makes sense. As a cherry on top, the fries had zero salt. Thisused to be the good McDonalds. Read more