Reviews for Wingstop in DeSoto, TX
Calling a store 7 times after you have spent your money is UNACCEPTABLE!! They are rude, and untruthful?. They will confirm your... order just to give you the wrong thing and then will go back and forth with you about their mistake. Customer service is notbeing taught during training and it?s sad? I should not have to drive 20-30 minutes away for a wing stop location that Iappreciate their consistency, customer service is excellent, food order is correct, and accountability is taken if needed. Read more
Ok I?m usually a patient person but it took a hour and 40 minutes to get my food. Now Customer Service could be 200 percent... better but it was not the worse cause I know how fast food places are. I did an online order for carry out. After waiting 40minutes I went in sure my order was in. Well it wasn?t she said 4 minutes and that I had one person in front of me. When sheactually meant another hour! So when I got my order my fries were cold and hard ( too hard) and my chicken was dry n hard! I?mso disappointed! I even thought to apply bc it seem they need help! It was packed so I?m sure they had a rush but cold hard foodis acceptable especially since I was patient. I started to go back but decided just won?t go to wing stop again! Read more
Place is great the food was very good got and fresh, good service friendly workers, the wait was ridiculous for a 10 pice wing... order combo. It took 40 minutes to get our order. Not cool especially since my son was hungry after an intense football game heplayed in, time management definitely needs improvement ASAP! Read more
Are you kidding me. This is the third time our fries have come with 0 (ZERO!!!) seasoning despite asking for a regular amount!!... Or even extra!! I understand if they run out of it but at least let customers know somehow! Read more
They consistently have a hard time with the dinner rush. The one 10 minutes East in Lancaster does a fairly good job even in... peak hours. Save your time and money. It?s been an 1hr 30 and I still don?t have any food. Read more
I notice this and many fast food restaurants (if you can call this one fast)since most of the reviews says they take way to long... to give you the order, I am not surprised of the bad reviews because most of the are having the same characteristics, if themanagement won't care much less the line worker or cashiers, we need to do something about it because the reason they can careless is that they will always have sales, I will give you the advise that never pay cash because your money will not bereturned, but if instead you pay with a cc or debit card you can always dispute the charge and get your money back I've done itmany times, as long as you have the evidence in pictures or a chat where you contact the restaurant. If more and more disputesget done with same issues the owner of the restaurant (NOT THE MANAGER) will start to look why there's so many disputes he willbe losing money and realize that his restaurant is performing really bad. See this reviews the owner he can also don't care heprobably wont even see them, but he will be seeing his bank account. I will create a facebook group and share it with you all!In the mean time I will not buy from this place ever again !!!! Read more
Food was great ! I think they have a new cook at night or something. Store was clean as well, except the front door. Lots of... people touch that. Care should be taken to clean it more often, lots of finger prints. Glad to see this place is getting bettertho. Read more
This Wingstop used to be my go to as the Cedar Hill location is a dud! BUT, this location has disappointed me three times in a... row now. My last 2 visits, my wings were lukewarm and not crispy at all. The wet order of Hot Lemon were dry...no wetness tothem, the Louisiana Rub looked wet and not really coated as they used to be and the fries always seem undercooked. The largeorder of fries is the same amount as the regular order of fries and the times given should be increased from anywhere between15-20 minutes extra. As much as I enjoy WingStop, it looks like we'll have to continue going elsewhere. Read more