Reviews for Baskin-Robbins in Des Plaines, IL
Not bad, but not great either. Service was normal, but delayed. I waited about 8-10 minutes before a male employee took my ice... cream order. There was only one employee before a second arrived and helped me; this might be due to the pandemic and staffingissues. The first, female employee didnt greet me, or tell me to wait, so theres that. She was busy doing drive through ordersso I cant expect her to help right away, but I think thats also how they operate. Anyway, pretty normal buisness, just needsmore employees. 3/5 Read more
I love love the Cappuccino Blast from there, unfortunately it comes with whip cream & I don't like whip cream in my drinks so I... get cinnamon (which comes with it) & substitute the whip cream for cherries. It be nice if they didn't charge me 79¢ for acherry. Read more
Very poor customer service. The manager told me to go to another Shop. WOW!
I came here thinking I could cool my previously burnt by hot chocolate, tongue with some nice ice cream. Unfortunately I... probably picked to 3 worst possible flavors and my tongue feels even more burnt now. I thought I would try their specialtydaiquiri Ice, lime ice with rum flavoring but it tasted liked someone froze hand sanitizer. For the second flavor I thoughtworld class chocolate should be good. I mean it's called world class, well it was garbage. It had the same denseness as meltedcrayons and was 90% vanilla. I don't know if it was just put out or if it was supposed to be that way. The last flavor I triedwas pistachio and almonds and I thought there's no way pistachio ice cream could be bad well it was. I don't know where they gottheir pistachios from but the ice cream tasted like they were at least a couple decades old before they were made into icecream. The almonds in the ice cream were also all soft and mushy making it even worse. Basically my worst experience possibleprobably I recommend you should always taste test before you try a new flavor cause I completely regret my decisions. Also thebathroom was completely dirty and covered with piss where the seat is. Although that's probably some random dudes fault, itdoesn't improve the impression I had on the experience. Read more
Went for ice cream at 6 pm and the lobby was closed. They said drive thru open so we drove through and they told us they were... closing the whole store because the worker was tired. Did not acknowledge the wrong information that was provided. Read more