Reviews for Einstein Bros. Bagels in Denver, CO
Food was good, but I didn't receive all my items when door dashing.
The only location in town that regularly ?turns off? the ability to order ahead through their app. Not interested in waiting in... a crowded restaurant for a bagel and coffee when I downloaded the app to avoid that in the first place. Read more
EDIT: It's been a few weeks since I reached out via the provided link, and no one has contacted me. Apparently, they are no more... serious when they promise someone will contact you than they are when they say "We want to make sure we only serve tasty,well-prepared food." I don't believe anything this company says anymore and personally wouldn't go near their food. ORIGINALREVIEW: On July 29, we ordered three "dozen buckets" (a baker's dozen bagels plus 2 tubs of cream cheese) for pickup the nextmorning because we were hosting a large group for brunch. The bagels were undercooked to the point where they were doughyinside and virtually inedible. Worse, three of the tubs of cream cheese tasted "off" and gave us gastrointestinal distress. Itturns out their "use by" date had expired on July 4, nearly a month before they were sold to us. This was disappointing andembarrassing for us, as we take pride in serving quality food and treating our guests well, and instead they ended up feelingsick and disgusted. When I went in to the store to process the refund, I looked and saw cream cheese tubs still on the shelffor sale with use-by dates of July 4 and even as early as June 22, which is 41 days past the pull date. (This could be evenworse than it sounds, given the store's history of being cited for failing to properly refrigerate cream cheese.) In processingthe refund, the manager was polite, efficient, and utterly unapologetic. She defensively said nothing like this had happened inher 10 years of experience, but I later found out the store had been cited by health authorities as recently as April. I thinkI'll have to find someplace else to trust with my guests' health and safety. Read more
Not sure what is going on at this location but it's the worst one I've been too. Completely forgot the bacon on my farmhouse... then when I asked to get it fixed they just put refrigerator cold not fully cooked bacon on my sandwich like thanks cold rawbacon just what I wanted. Will never go back to this location again Read more
Today was my first time ordering from Einstein Bros, I was not aware that when you order a half dozen ahead, that you do a self... serve for your cream cheese, so I grabbed my bag and went to work. Upon realizing, I called the store where Lisa tells me theprocess (which totally makes sense, I was just unaware) and I ask if I can stop by after work to pick up my spread but sadlythey would be closed by then. I was informed I could go to another store & grab it and was asked where I was at, and when I toldLisa he said he lives right here by my work and this AMAZING PERSON BROUGHT ME MY SPREAD TO MY WORK when he was off work &heading home. I have never had customer service like that and I will forever be a loyal EBB store#0913 customer now! Read more
One of the worst customer service experiences I?ve ever had . . . And all over a simple bagel order error on their part from the... drive-through that the manager refused to make right, culminating with her slamming the drive-through window in my face. Willnever be back and will tell everyone I know about my disturbing experience. Read more
Two old guys at separate small tables, with their steaming cups of coffee and their bagels, talking easily, chatting about... politics and sports. This is what a bagel place (or a coffee shop) is supposed to be like. Comfortable, comforting. The problemis that none of the three people who are behind the counter were there last week. They seem nice enough, but they are all new atthis, and it shows. Here?s an applicable headline: ?Employee turnover runs as high as 130% to 150%, according to industrymeasures.? That?s annually. I?m at Einstein Bros. Bagels, which is often included in surveys and articles about the Denverfast-casual phenomenon. I?m not sure it quite fits - I visited bagel places in the late ?70?s that were essentially the same.But Einstein?s started in the mid-Nineties and fits many of the other signifiers. From the attractive and humorous signage (mostfeaturing Melvyn and Elmo, those fictitious Einstein brothers, and supposed founders) to the delightful varieties of bagels, tothe frankly delicious breakfast sandwiches? Einstein?s offers a bagel?s perspective on fast-casual service. Einstein?s has acomplex history. From what I can tell, their VERY FIRST shop actually opened in Salt Lake City, the second one in Denver. Thecompany headquarters is in Golden, and Denver was the site of the first big push of franchises, so maybe that?s why it iscategorized with Chipotle, Noodles, and the other Denver fast-casual operations. I love the Santa Fe breakfast sandwich - egg,turkey sausage, spicy Monterey Jack cheese, with Jalapeño Salsa shmear (the best ingredient) on an Asiago bagel, or a GreenChile or Jalapeño bagel if you are feeling adventurous. The Chorizo Sunrise offer better sausage - chorizo, of course - butalso adds guacamole, which makes the whole combo just a little too much for me to manage. It has gotten all over my fingers andshirt enough times that I never order it anymore. The menu is good, then. Apparently, it?s mostly resistant to Read more
Food was awesome and Sarah was one of the better parts of my morning Great attitude great food