Reviews for Popeyes Louisiana Kitchen in Denton, TX
Made a mobile order for 2 sandwich meals and shrimp we get to the restaurant and the drive thru is around the building and... inside isn?t much different. There?s one person taking orders and handing out mobile orders, he looks at our order number doessomething on the POS and helps another customer and once we finally get helped he tells us our order isn?t in the system eventhough we have a number and have been charged. Multiple people go through the exact same process and we haven?t made anyprogress in getting food. And after 15 minutes he comes by again and he seemingly forgot about us and ask us about the orderagain we tell him the number and he said he?ll cancel it. How can you cancel an order that?s ?not in your system? the customerservice line says i?ll get a refund I just wanted food. Read more
Y?all need to get it together because everytime, EVERY. TIME. I come here through the drive through I just end up driving away.... And i?ve only come here a few times over 2 years! Same problems everytime, Drive through is slower than elderly people doing thedirty and there?s still no speaker like can we at least call someone inside and give THEM our order. The ONLY reason this placeis still open is because it?s the closest one within 20 miles. Definitely need a change of management or at least AT LEAST aspeaker replacement. Read more
The food is great but the management there will make the owner bankrupt when it comes to time management . Very nice manager but... there is always a line there ( not that it's busy)and they keep everyone in drive through waiting, instead of making them pullover in the side when the food is ready. The employees are so polite. I think they need more time management training. Read more
Paris , I know for sure this place is under new management they got an order wrong and Paris made it right food is always fresh... and I can see the cleanliness from all the crewmembers compared to the previous workers there I can tell that management hasmade things better and even the food quality has improved thank you París for your kindness and for making things right?. Iwill be back Read more
This has to be a joke. They must cook each piece of chicken and fry one at a time. I sat in the drive thru after I paid for 20... minutes. After the 20, they asked me to pull forward because the chicken patties were just being dropped. I sat even longerwaiting for only two cars to be served before me. If my wife wasn?t pregnant and craving this, I would?ve been left smh. Iunderstand understaff but dude at the drive thru was leaned on the window conversing with another dude and on their phones, plusit was at least 7 workers in. It may be best if you just walk inside because the ones who did seemed to get their food within 7minutes. Eventually they brought out my food?but forgot the entire second meal so I had to go inside for that. I got there at 9and didn?t leave until 9:49. Idk if they purposely had me wait that long because it was close to their closing time (10pm) or ifit was just a rough day but come on?do better. Read more
LOVE the employees at this location! they are so sweet! specifically, Paris made our trip delightful with his big smile and... sense of humor. they have never messed up my order and it is always delicious. highly recommend the blackened tenders and spicychicken sandwich! Read more
Popeyes is not the same, well at least this one. We waited 32 minutes in line. We could have left, but the person who wanted... Popeyes is an expecting mother -and was craving Popeyes ???? so we saw it through. In the process , we saw 8 cars pullaway. The speaker is broken, see hand made sign in pic, they closed the dining area bc there were only 3 people working; thecashier who was working the window left after being berated by a pickup order. Once we got to the window the employee (longponytail), was super nice and was taking orders at the window, collecting pay and helping in the back. To the owner, you reallyneed to invest in the store or sell it; the conditions of this store drive through not working is unacceptable. Yes, thisPopeyes is hiring - like many service industry, you have to do more than offer a QR code for quick application. If you visit,be prepared to wait 45 minutes. Be kind. Read more
I went through the drive thru. The food was delicious the Popeyes way! I was in shock that 8 pc chicken only is $23! I switched... my order to the meal due to chicken only is a meal price! 1 piece of chicken is $2.89! Read more