Reviews for Sonic Drive-In in Decatur, TX
One of the better Sonics around. The food and drinks are usually good. The service is pretty quick. The employees are well... trained for a fast food restaurant and usually friendly. Read more
Drinks were great, but the food was a total miss. The chicken tenders tasted they were fried in oil that was way overdue for a... change. I could only eat 3 bites of the burger before feeling nauseous. We'll stick to drinks only. Read more
App won't let me order it's been screwed up all week.... call and employee says we can't take order's over the phone. Won't give... me the app discount and won't let me speak with a manager and hangs up on me... then won't answer when I call back....teenager's with no respect and no work ethics.. rather hang out outside with boys and play around than work... ridiculous Read more
Placed an order on the mobile app and get back to the hotel with the food and realize part of the order is wrong and missing the... condiments I'd ordered. By the time I got back up there to ask for sauces the food was cold. I politely asked the carhop toremake the chili cheese tots part of the order because they're nasty when cold. He comes back out and says his manager said totell me "he ain't remaking them because they'll come out of his check." Then the manager comes out to reinforce his stance and Isaid, that's fine, I'll reorder and pay again because I'm not eating cold food because they forgot to fill my order correctly. Haha, jokes on me. They returned the same chili cheese tots that I brought back up there, reheated in the microwave, andcharged me again for them. Oh, and at the time of writing this review, I pulled a long hair out of my breakfast burrito andno one in my family has long hair. Customer service in the mobile app were helpful in getting the original order refunded butcould not help me with the 2nd order because it hadn't posted yet when I called back in the 2nd time. Read more
Food is good quality and best place for drink variety, however, ordering through the Sonic app is rarely available and there... always seems to be something broke. The app is supposedly there to make things convenient and provide app only offers. Doesn'thelp customer if you don't participate. Read more
Food is usually pretty good. I don't order the popcorn anything or wings anymore. You get more fried batter then you do... meat. Anyway, this Sonic is poorly managed at best. I'm not sure how they retain their franchise agreement. More order boardsthen not are broken. The screens don't work or the credit card slot is broken and or missing. The staff is young adults. They dotry their best to give great service. This sonic needs a new owner or a corporate intervention. Read more
The food here is always hot, delicious and fresh. The only thing I do not like is the coffee. It is a quality brand however it... doesn't taste right. It reminds me of a pot that needs cleaning. Having worked in restaurants, I know what that taste like. Iwould love to be able to enjoy the coffee with my food. Read more
Food done right, card readers do not work. Makes more work for car hop. Good kid did the run in andvout complaint free. Nice to... see dedicated young guy working hard Read more