Reviews for Jimmy John's in Decatur, IL
I ordered a sandwich and it never showed up. I will not be going back.
Ordered on the app. Checked in. Sat and waited 10 minutes only to walk in and find our order just sitting. Not what I call... freaky fast Read more
Ordered the sandwich today 7/14/22, waited a hour for them to tell me 3 different times it was almost there. Finally showed up... after a hour. Didnt get to eat lunch today. Your restaurant should have a audite also the last couple times I ordered there thefood wasn't that great. Read more
I have gone here a lot. Sandwiches are made fast. Little wait. Never too busy and i have a place to sit when i want to dine in.... Great employees. They were all energetic and polite. Read more
I?m about to stop ordering here completely. I have, once again, had to cancel because I have a certain time I have to go to... lunch. So I had to cheat on my diet or not eat at all, even though I ordered it nearly 2 hours before. It was set for 11:45 andit didn?t get there until nearly 12:45. And this isn?t the first, second, or even third time. I suggest if you want to orderfrom here, do it the day before then maybe it?ll only be 20 minutes late. Read more
This company prides itself on being ?freaky fast? yet this location almost always takes at least an hour to get a couple... sandwiches that take less than a minute to throw together. If they want to minimize their delivery radius so they can get youyour order on time then there should be no reason for it to take over an hour. I give it chance after chance hoping this timewould be different but it only gets worse. I must have complained too many times because last time I reached out to corporate noone even bothered to respond, so here is my two star review, which might be too generous. Maybe its time to close this locationif getting deliveries out on time is too difficult because it looks like I?m not the only one disappointed in this location. Read more
Used to be a regular customer and was my go-to for ordering lunch at work. Last few times I've ordered my sandwich has been made... wrong, had forgotten items, and a handful of other issues. Today I'm finally changing my review because it took an hour and 45to get my food. It was labelled as "out for delivery" for over an hour. I called and was told that the driver "assigned herselfto the delivery to get it off our screen." Food arrived incorrect and missing my side of ranch. Can't recommend anymore due toslow delivery and improper orders. It's a 6 minute drive. Read more
Excellent customer service sandwich was really good on time order