Reviews for Jimmy John's in Decatur, IL
Had to get my sandwich plain when i looked in the back where the employee's were making sandwiches it was covered in mayo n... dressings. Mayo was mixed in the tomatoes and lettuce the girls wasn't using clean knives it was disgusting. Read more
Food is usually good, but not very consistent. Sometimes the bread is perfect and other times it?s overbaked and hard. Delivery... is consistently late, sometimes 25-30 minutes. The food still usually hits the spot though! Read more
Slowest ?fast? food I?ve ordered. I?d say they need to take the Freaky Fast out of their advertising. This is the second order... from this store that has taken over 45 minutes from ?out for delivery? time. Read more
The people at this location are always friendly and polite. However the handful of times I have requested delivery I have had to... wait at least 40 minutes. When I contacted the store to check on the status I was told that they were really backed up, which isunderstandable, however they quickly reassured me my order was on the way and did not ask my name. I have currently been waitingalmost an hour. I really want to continue using this JJs because I believe they are hard workers, but I do hope the timelinessof delivery improves. Read more
I ordered two sandwiches, both as Wheat subs. Neither one of them were made with wheat sub bread. One was a BLT I paid $4 more... for extra bacon on.... not only was there no extra bacon, I think it had LESS bacon than a regular BLT has. Two patheticstrips, and over-loaded with lettuce. I also ordered one cut in half, it wasn't. I ordered these online, for pickup, so what iordered was plainly spelled out and documented, and I ordered well ahead of time - 1 hour ahead. When I picked up my order, thelady was generally unfriendly, no "thank you have a nice day" or anything... and there were no other customers in the place soshe was not busy. The manager needs to keep an eye on the staff at this location. Some of them clearly do NOT bother trying todo their job right. I ordered ahead by an hour, everything I wanted was spelled out in text... and there were multiple mistakeswith the order. Not a good experience, Jimmy Johns. Read more
I have been a faithful and satisfied customer for over 4 years since I bought this house. Today something tasted sour on my... sandwich and the manager argued with me about it telling me everything was fine. He offered to send another one just like thelast one and of course umm no! I finally said ok send one without the avocado an lettuce as those seemed like the likely souritems. The replacement sandwich was good so it had to be the avocado spread or the lettuce. The manager arguing with me about itis unacceptable he acted like I just wanted a free sandwich Read more
They take "freaky fast" to a new level! The staff are super nice and professional. This is my go-to JJ's! However, they put... WAYYYY too much ice in the cups. There was barely any soda in the large soda I got tonight. It was NOT worth the money by a longshot. Read more
I love Jimmy Johns! The staff are nice. The location is convenient to those downtown but if you try to go during peak times and... are driving there it can be difficult to find parking close by. Read more