Reviews for Arby's in Decatur, IL
The lady running the drive thru was rude didn't listen to my order and still got it wrong. I asked for a smokehouse brisket... which is BBQ onions cheese mayo. I don't like onions I said no onions and they gave me the sandwich with nothing on it butonions. This is not the first time I have had poor service wrong food but it never gets better I rarely come here because themanagers and staff don't seem to care about the customer and every restaurant near here is friendly and makes warm foodcorrectly. Read more
Rude manager. I had a sandwich with a moldy bun and returned it to the counter and showed it to her. She looked at it and walked... away without saying anything, no apology or I'm sorry. Another worker then handed me another sandwich. We will not re. Read more
Was able to grab some food. It came out quick. Was a good experience overall.
Had the new fish strips they are good the store was clean and the staff was friendly
I don't understand why they keep the place so darn cold. No wonder there aren't any inside customers eating in there. The floors... in front of the order counter were so sticky your shoes stick to them. Ordered curly fries, but a lot of scraps, only oneactual curly fry in the whole order. Thought, warm it up some, clean it up and really serve curly fries not scraps. Read more
Amazing service and quality today. I arrived right at open, and was promptly greeted. My order was taken, and although there was... a brief wait( because all my food was made fresh right then) the food arrived quickly, and was piping hot, and absolutelydelicious! Read more
Quick friendly service, food was good, restrooms clean. Easy in and out from highway or from walmart
It's the first time I've been to Arby's and they were out of roast beef! So, I had a crispy chicken sandwich and I had to throw... away half. It was so hard, I couldn't bite through it. Read more