Reviews for Subway in Decatur, GA
Tried to go in for the free sub day. Of course they were not participating.
Ordered online picked up the order went home and the order was missing ingredients. So I returned and tried to explain what was... wrong. With the language barrier I guess he didn't understand and handed me my sandwiches back. After explaining 3 more times Ithen asked for my money back which he then said he would correct it. The lady took the sandwiches opened them and proceeded toput the missing ingredients on. I asked again for my money back and was told to cancel in the app. I go to the app and it saysthe store in which I ordered has to reimburse for the order. I had to threaten to call the police in order to get my money backand was told to NEVER RETURN Read more
This is easily the worst Subway I?ve ever been to. I made a pickup order via Uber Eats. When I got there, I sent my son in to... get the order. He was in there 10 minutes and came out empty handed. He told me they didn?t have the order. I thought he meantthey didn?t get the order from Uber, so I gave him my phone to show them the order and tell them since I was already charged forit, I expected my food. My son came out about 5 minutes later with 1 sandwich. I ordered 2 footlongs. One was a chicken meltwith only cheese, onions and sauce on it. And one was a grilled chicken with cheese, spinach, lettuce, tomato, and jalepeno onit. The sandwich my son came out with was hot, so I assumed that was the melt (his sandwich). When I asked him where my sandwichwas, he said they didn?t have the ingredients. I asked if they offered to refund my money for that sandwich and he said no. Sonow I had to go in, which I was trying to avoid. That was the whole reason I ordered via Uber and paid in advance so my soncould just grab the order and go. So I get inside, one worker is helping to customers, while the other is looking at her phone,mask hanging UNDER her nose. So I tell her my son just came in twice and at first there was nothing ready at all and then theyonly gave him one sandwich and didn?t refund my money. So then she says ?I told him we didn?t have any chicken. I mean, we havethat chicken,? she pointed to what looked like an empty container from my vantage point, ?But not enough for a footlong and youdon?t want Teriyaki. I think there?s enough for a six inch.? Still didn?t offer to refund my money, and at this point, I wasn?tconfident she would even if I asked and she said she would. So I asked her for a tuna sandwich instead. She made that accordingto my instructions, and I left. Then I get home and my son opens his sandwich, and it looks and tastes like hot garbage. Theyput very little chicken, I don?t even know what kind of smelly cheese that was, no onions Read more
first of all I have been going here for over a year now and on this day I bought I sub from them online. I asked for a BLT with... light mayo. When I got to work I opened my sandwich and it with covered in mayo.i went back there for possibly a remake it andthe manager said no and said all he could do is scrape off the Mayo off with his glove hands and a knife and gave it back. Ifthat is subway policy then this chain and company have no type of customer service nor satisfaction. Very dissatisfied anddisappointed they way they treated me and there customers and the community surrounding them. Do not give this one service. Theydon't care. Read more
Do not order Tuna. I ordered a Tuna sandwich, but the older Indian lady gave me a vegetable sandwich with Tuna residue only! So... cheap is she! She refused to give me extra oil and vinegar, extra pickles, or sprinkle extra black pepper on my sandwich. I willNEVER go back to this location. Read more
Two girls sat on their phones behind the register while I waited to be assisted. The sandwiches I ordered were put together so... sloppy and everything was falling apart. I asked for 2 fountain drink cups and I was given 2 little plastic cups. They weremopping while people were in the place, and no signs were put up. This was a waste of my time and money. Read more
I just left there. 2 out of 3 employees were wearing masks. The 2 that were wearing masks were both wearing them incorrectly.... When I pointed out to the employee he acted as if he did not hear me. The employee then said he couldn't breathe. My responseto him and the corporation: Everyone who wears a mask is uncomfortable. It is NOT an issue of comfort but an issue of SAFETY!Subway employees need to do better. Read more
I ordered thru doordash and only received sauce and bread on all 3 of my sandwich?s no meat cheese or veggies I do not recommend... ever ordering from here water $40 dollars with no refund a very terrible experience Read more