Reviews for Cicis Pizza in Decatur, GA

Cicis was one of my favorite pizza places as a kid, now as a mom I wanted to share my experiences with my kids. The customer... service was sub par and they don?t make what you ordered. For example I order a large pepperoni and bacon but when I went to payI was told oh we?re out of bacon but was still charged when I asked for a refund I was told store credit was onlyapplicable..what? This establishment is dirty and the employees don?t see to want to be at work. Read more

Let start with one of the worst customers service experiences I have ever had pizza was old and cold. When asking if new pizza... could be made I was told it's not busy enough...? The attitude of the female staff was horrendous and uncalled for. This willdefinitely be my last time coming to this location and maybe Cici's all together. I will also reaching out to corporate to speakon my experience Read more

Up until today I had no reason to dislike the place except a few ripped booth cushions and opening late. Today me and my family... were eating and I noticed a bug on a chair across from me and upon further inspection I noticed it was a roach. After notifyingstaff they rolled there eyes and said ?ok thanks?. The more I say and thought the more I realized how dirty the place is. Read more

I thought the price, quality of the food, and our service was very good. I believe the pizza products at Cicis is of better... quality and taste than Stevie Bs pizza. Just wish there is a location in Loganville GA area. Read more

I am prefacing this review by saying I love cici?s. I have been going to cicis pizza chains since I was a kid and have been to... this particular location multiple times. There is nothing wrong with the food and the staff are really nice and clearly hardworking. However, I cannot give a positive review or return to this location after seeing a cockroach on the wall. This is bothgross and a huge hygienic concern. Management needs to do better. Read more

A man once told me that "if you go into a restaurant and it's not crowded, it's trash!!!!" Well Cici's Pizza in Decatur... definitely wasn't that. It was wall to wall. The difference is, noone was complaining. I had the pleasure of meeting Luis thestore manager. He works as of he was at the bottom trying to work his way up to the position that he already has. I have gone onseveral occasions and NEVER seen the restaurant this crowded. The restaurant ran like a machine. The pizza is the same but I sawsome new faces and a new manager, which tells me the restaurant is going in the right direction to grow. After talking to Luis,he's a oldie but goodie to the pizza chain. Most store managers hide in the back when it gets o crowded and put the extra stresson the employees. You rarely see store managers running the registers and taking orders on the phone. As long as he is in thisposition or owner, I will definitely be there to support. He has a great support system and his support system has a greatmanager. Thank you for the conversation and having genuine customer service to my family and I. Read more

In the holiday spirit, I tried really hard to find a reason to give this place two stars. But everywhere I turned, it screamed... ?zero? to me. Let?s start at the front door. I always like to wait 10 minutes to be acknowledged by the staff, so missionaccomplished! Then came the confusion of how to ring up a sale. Seriously? Oh, yeah - in the holiday spirit, let?s admit thatthere were only two other customers there, so I guess it?s fair to assume that they forgot how, given the lack of opportunitiesfor rote learning. Now on to the (sigh, ok, I?ll be generous?) lukewarm pizza. I don?t expect gourmet for under 8 bucks, but atleast make it hot, ok? When the entire layer of cheese comes off as a single congealed mass upon biting into it, that should bea warning sign. In fairness, the pepperoni pizza did have a single slice of pepperoni on each slice, so I guess quotas were metfor the day! On to the seating. Or should I say the remnants from the knife fight that seems to have transpired! Duct tape doeswonders, guys. And adds to your ambiance. Try it! Finally, the event that caused me to leave. One of the staff came over to the?waste? and ?plates? area, dipped a dirty wash rag into a bucket of water, and proceeded to wipe down the table next to mine.Then over to the ?waste? bin, where it was inserted elbow deep, and then withdrawn to reveal all of its stains in their coloredglory. And back into the bucket of water. Where is the health department when you need them? Needless to say, I left beforepurging myself on the premises. Well done, CiCis! May your holidays have the same memories as mine! Read more

A nasty mess! I went around noon and most of the tables were visibly dirty. The floor was absolutely horrid, there was food... everywhere! The quality of the pizza has gone down significantly. The flatbread spinach pizza tasted like cardboard. So verydisappointed not to mention a manager was there Read more