Reviews for Rally's in Dayton, OH
Kinda neat automated ordering but horrible making food. Fries cold. Paid 11 dollars for a meal and sandwich could be... correct. Now I'm at work and don't have anything to eat for 12 hrs. :( Very upsetting. Man receipt says correct but worker couldmake or give correct sandwich... BBQ Bacon Buford was looking forward to try, definitely not what I received. Read more
I ordered a number two got a number one instead. From here on out I am going to sit in the drive-through for a few minutes until... I can verify every single item in the bag before I depart. Unwrapping each sandwich to verify. Don?t bother trying to call. Theydisconnect the phone line. The number on the receipt is a bad number. They turn the phone off. At this point I?m just gonna filedisputes, and chargeback every time I get the wrong order. Read more
The food was pretty good. I will say that it was strange talking to an automated voice to place my order and when I got to the... window the employee wasnt to friendly. Only other complaint was that my coke was mostly carbonation and tasted nasty. Read more
This may sound funny to some but when I went to place my order with their Robotic(AI) platform, it got my entire order messed up... and I had a coupon to use as well and it said for me to pull around so my coupon can be scanned. Well, I pulled around to thewindow and the girl asked for my coupon, I then gave it to her and then she told me their machine "literally just broke down".Really!? So she asks the manager to come help her and he came and told me the exact same thing she did. My bill should've beenaround $20+tax but without me being able to use their coupon it came to be $37+tax. I was like Bye! It's not about me using thecoupon, that's not my point. It was how both employees handled the situation. Very unprofessional and unapologetic. Sounds funnyI know. But these days the Struggle is Real! And regardless of any kind of service you receive, the employees should be able toget the job done correctly without being rude and disrespectful! We all have good days and bad days, I know this. Read more
The rudest staff ever!! The food is ALWAYS trash. And have seen them ?close? early and at their convenience. Wish some of the... corporate powers would see what we deal with Read more
If I could rate a 0 this time, I would! Worst customer service experience. I had ordered what I usually order everytime I come... to this location. The woman working the window was extremely rude. I tried to explain the issue, & she yelled at us that shecouldn't hear me. Then when the issue was explained to her, she tried to basically tell me I was wrong & that what I wantedwasn't available & hadn't been available for years. Then I asked her how much a different combo is, she rudely replied, I dunno,but you'll probably be paying more. I also witnessed her yelling at another customer at the other drive thru window. Absolutelyridiculous! I don't know what's wrong with most of the food industry workers here & other places, but this kind of behavior iswhat makes a business lose business. I don't think I'll be coming back to this location. Read more
The lady working the window today 8-22-22 at 3:45 pm was incredibly rude commenting on my comments I made to the machine while... ordering . basically telling me how dumb she thought I was for making those comments .her job is to pass food through a windowand take money, not comment on what a customer might say to the machine.I used to eat there 3 or 4 times a week ordering atleast $25 worth of food each time. My friends and family have also decided not to eat there until she is fired. Read more
Me and Rick was out on the Harley and stopped.. the food was actually pretty good.. it was fresh everything and hot.. we sat... outside and it started getting chilly out.. but the burger and Fry's was so good we sat outside and ate every bite.. and themstrawberry swirl ice creams.. damn they are so good.. Read more