Reviews for Panera Bread in Englewood, OH
Place a carry out order with one drink. My order came up and went to get it, the drink was missing. I said something and was... told someone was working on it, almost 10 minutes later I finally got the drink. You shouldn't put the order up and call outthe name until all components are ready. After getting to the car and checking the order I found that they didn't give me my 2chocolate croissants and chocolate chip cookie. I had to walk back in to get them. Lack of communication on processing orders,inconvenient. Read more
Horrible service. Cashier could not be bothered to show the size of a bowl of soup (despite the bowls being less than 5 feet... away), did not give silverware with order (according to staff they do not unless you ask for it, even though dine-in order),when they provided silverware, it was visibly dirty (twice), and had no condiments. Soup and Mac and cheese lukewarm (healthhazard). The worst Panera store to which I have been. Read more
Normally this is a great restaurant, but tonight I was treated like a nuisance. I had ordered a delivery and when it arrived we... noticed there were items missing. Called the stairs and the phone rang so long that it switched to a busy signal. Called backand a young girl said " hello". I asked if this was Panera, and she said, "it is". I explained my delivery was missing items.She says, " So, you coming to get them?" I arrived at the store and there was a girl leaning over on the counter on her phone.She looks up after a minute and asks if I have an order in. Same annoyed voice that was on the phone. I said no and realized Iwas there for the missing items. Puts them in a bag and shakes the bag at me. No sorry no nothing. So much for service. Read more
Don?t waste your money. We recently moved to the area and love Panera, so we?ve been trying to give this location a try. But,... every time we visit, our orders are incorrect. The first instance the employee making the pizzas was very rude. The next 4times, my pizza was again missing the chipotle sauce for the Chipotle Chicken & Bacon pizza. We are awfully disappointed withthe service and product prepared, we will not be coming back to this location. Read more
True I got here to the convenient location off 70 a half hour before closing. Coffee was cold, bagel was not sliced as... requested, but whole bagel was toasted on the outside. Manager could not have cared less. Sad! Read more
Several times my order has been incomplete; calling back to make management aware is a waste of time because generally, they... don't answer the phone. The wait time through the drive thru is horrible and they run out of certain food items in the lateafternoon. Two star is being generous!! Read more
I placed my order online, when I got there (which was 8 minutes after my pickup time), my order wasn't ready. I had to wait... about 5 additional minutes. Got home and my order was wrong (insert angry face). I took it back and they corrected the problem, but gave me the same paper wrapper on my sandwich and the same bag (insert shocked face). No manager came to apologize, no"would you like a cookie or a drink for the inconvenience ". I'm really disappointed with Panera and the service that I receivedtoday. BTW.... the cashier was SUPER nice. Read more
The service was horrible because of a sloppy and rude sandwich maker who obviously hates her job and hates the customers. The... sandwich barely had any toppings, it wasn't wrapped so chicken fell out into the bag, and the bread was soggy. The sandwich Iasked for used to be called Frontega Chicken and it was made in a panini grill and it came out pressed together with all of themelted cheese. Now, it's put into a small oven. I don't know why they bother because it doesn't do anything for it except meltthe spot of cheese that's only the size of a quarter. This place isn't worth your time or money. Read more