Reviews for Dunkin' in Danvers, MA
They need to add that this location only has drive through service. I just tried going into the dining room at a little past 6... pm and their doors are locked. Got two coffees on the drive thru without issues. Service was ok otherwise. Read more
Depending on which one you go to the drinks and Avocado toast is consistently good.
I typically do mobile orders and sometimes place them for pickup inside rather than drive thru if the line is really long. I... thought this was faster, but the problem is they don't make the mobile orders inside unless you tell them you're here andwaiting for it. However, it's impossible to get anyone's attention and so it ends up being more difficult. The point of mobileorders is so that it's ready waiting and I just grab and go. It makes no sense. If you're doing a mobile order always do drivethru pickup so they have to make it and give to you. Read more
Being Sunday morning I thought I'd treat myself to something special for breakfast. An hour later here I am eating a cold... sandwich, drinking cold coffee, writing this review... I had to return to the restaurant twice, for a total of three trips; andpay for the difference in their mistake, as well as explain the problem 20x. I ordered 2 sandwiches and 2 hash browns. When Igot home I noticed a sandwich was missing. So I went back to the store. Apparently I paid for only one sandwich, though Iordered 2/$6, not 1/$5. So I was asked to pay the difference of $.81. I didn't have my wallet on my during this second trip,and was told to go home and get my wallet for the $.82. I fetched my wallet, returned; explained the situation 5x more times,and was charged the $82. 5 minutes goes by, without my sandwich being ready; and then over walks this very stoic manager tojust say you're not getting a sandwich you didn't pay for! All 6-8 employees in the restaurant had been there and were on boardwith what was happening, but her!? She then quickly asked to see a receipt, like she was ready to be quick with some certainfurther refusal. I showed her the receipt I had for the difference I'd just paid, and she again continued to refuse making thesandwich. I and 5 other employees then needed to clue her in to explain I'd paid for their error 10x more times. By the time Igot the sandwich I did not want to eat it for several reasons. First because there were customers in the restaurant when Ireturned the third time and went inside. They needed to hear all this 10-15x times over; I was embarrassed, nervous, and lostmy appetite. Add that to the level of incompetence at play and I began to mistrust their ability to properly prepare food(.) And then at that it was the stoic lady finally relented and made the sandwich, but what exactly was she thinking I really likedor trusted about her, especially when then she handed me my sandwich with a smart look on her face! Read more
Went through the drive through, the staff obviously didn't know whose order was whose even though there was only 3 people in... line, and gave me my 3 and 3 coffee that was lukewarm, and had no sugar and creamer. Worse, the coffee was the worst coffee i'veever tasted, old and burned. Didn't think to check before I left as I couldn't imagine screwing up a simple cup of coffee, won'tmake that mistake again Read more
I usually pay for my coffee between $2,96 and $3,04 but this location I did $3,34 .
The drive thru is bad. 2 coffees, 2 donuts, and a muffin...they forgot 1 coffee, the other coffee had cream not milk (and was... marked milk too), and they gave me 1 donut. Read more
They gave me the wrong drink. I asked for mocha swirl, got peppermint mocha swirl. I was not happy.